Technical Support Specialist

vor 10 Stunden

Frankfurt am Main, Deutschland Peak Scientific Vollzeit

Duties include:

- Providing technical support in conjunction with the service management system (SMS)
- In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
- Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
- Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA

This role would suit someone who is customer driven with an interest in technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills in German and English both in speech and writing. French, Spanish or Italian language skills would also be advantageous.

In addition, you will possess:

- Self-motivation and the ability to work with mínimal supervision
- Able to interface comfortably with customers at all levels both internally and externally
- Ability to work under pressure against tight deadlines
- Good organisational skills

Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.

**Now is a great time to join us This **role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business.

  • Technical Support Specialist

    vor 2 Wochen

    Frankfurt, Deutschland Zeekr EU Vollzeit

    We are Zeekr, the global premium electric mobility technology brand from Geely Holding Group. Zeekr aims to create a fully integrated user ecosystem with innovation as a standard. The brand utilizes Sustainable Experience Architecture (SEA) and develops its own battery technologies, battery management systems, electric motor technologies, and electric...

  • Technical Support Specialist

    Vor 6 Tagen

    Rhein-Main-Gebiet, Deutschland milch & zucker GmbH Vollzeit

    Job DescriptionDu liebst es, die wirklich harten Nüsse zu knacken? Dann haben wir die passenden Herausforderungen für dich! Rund um eine führende Recruiting Software mit hohem Funktions- und Modulumfang. Als Technical Support Specialist löst du die besonders komplexen Requests und wenn unser Helpdesk auf die Schnelle nicht weiterkommt.ZIPC1_DE

  • Operation Technical Specialist

    vor 9 Stunden

    Frankfurt am Main, Deutschland Axiom Software Solutions Vollzeit

    **Job Description**: Role: Operations Services Specialist (Technical Specialist - Std) Location: Frankfurt, Germany Duration: 6-12 month Contract **Mobile Operations Overview**:This team is responsible for the Dev-Ops Level support of the centrally managed Device Management End User platforms: Mobility, Remote Access RAS, Server Based Computing Platforms,...

  • Technical Support Specialist

    Vor 4 Tagen

    Rhein-Main-Gebiet, Deutschland milch & zucker GmbH Vollzeit

    Job Description…seit 1998 sind wir der Ansprechpartner für maßgeschneiderte HR-Software und HR-Marketing. Als HR-Pioniere finden wir auf neuen Wegen die optimalsten Lösungen – für passende IT-Angebote und überzeugende Arbeitgebermarken. Wir setzen Standards und leben Individualität, die perfekte Mischung aus Software und Marketing, Konzentration...

  • AS Technical Support Specialist

    Vor 6 Tagen

    Frankfurt, Deutschland BYD Europe Vollzeit

    As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are...

  • Senior Technical Support Specialist

    Vor 6 Tagen

    Frankfurt, Deutschland BYD Europe Vollzeit

    As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are...

  • Product Support Specialist

    vor 2 Wochen

    Frankfurt am Main, Deutschland Nuix Vollzeit

    **Description**: Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence across the globe We provide innovative solutions across eDiscovery, information...

  • Product Support Specialist Associate

    vor 1 Woche

    Frankfurt am Main, Deutschland Datasite Vollzeit

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...

  • Teamleiter Technical Support

    vor 9 Stunden

    Frankfurt Am Main, Deutschland ASC Technologies AG Vollzeit

    Teamleiter Technical Support (m/w/d) ASC ist ein weltweit führender Anbieter von Software - und Cloud-Lösungen im Bereich Omni-Channel Recording, Quality Management und Analytics. Zu unseren Zielgruppen gehören alle Unternehmen, die ihre Kommunikation aufzeichnen, insbesondere Contact Center, Finanzdienstleister und Organisationen der öffentlichen...

  • Technical Support Engineer

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Fortinet Vollzeit 60.000 € - 100.000 € pro Jahr

    DescriptionThis position requires to be in the office 4 days/week.Join Our Dynamic Team as a Technical Support EngineerAre you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our...