Front Office Agent

**Job Number** 23202824 **Job Category** Rooms & Guest Services Operations **Location** Heidelberg Marriott Hotel, Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg, Germany VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management FRONT OFFICE AGENT (M/F/D) Heidelberg Marriott Hotel The first impression counts & the first impression is you Be empowered. Begin: targeted onboarding program & "Be our Guest" program Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback Become: Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels Be balanced: Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation Be connected: Numerous employee events & team building events for the "we-feeling" Be honored: Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide Be well: various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider "Pfitzenmeier", numerous opportunities for social commitment Be able. In the heart of our hotel you take care of the check-in & check-out of our guests You are the contact person for our guests and take care of their concerns Nobody is perfect - that's why you take care of complaint management As an upsell expert, you achieve your goals together with the team As a team player, you work closely with all departments of the hotel Be you. You are a passionate host & your heart beats for the hotel industry You want to grow together with us and learn new things every day A wrong order, extra requests or complex inquiries? You keep a cool head You have completed training as a hotel specialist or have experience in a similar position Your communicative nature characterizes you - both in German and English Be connected. Be inspired. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.