Senior Customer Partner Region Mid West Germany

Quiénes somos

En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.

Función

Are you ready to take on an exciting challenge as a Senior Customer Partner with Kyndryl? We're looking for a dynamicindividual, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl tothe table and building trusted relationships with top-level executives.

As a Senior Customer Partner, you'll be at the forefront of driving proactive account growth for our clients in Germany. Your responsibilities will include developing strong relationships with customers and key business executives, answering to client queries, and identifying new business opportunities among existing and new customers.

Not only will you lead one or more account, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.

With your deep knowledge of best practices in IT and your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market.

As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.

Quién es usted

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Responsibilities**:

- Serve as the main point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Support in negotiating contracts and close agreements to maximize profit and growth
- Develop trusted advisor relationships with customer stakeholders and executive sponsors
- Ensure timely and successful delivery of solutions according to customer needs and objectives
- Communicate progress of initiatives to internal and external stakeholders
- Develop new business with existing clients and identify areas for improvement to meet sales quotas
- Forecast and track key account metrics and prepare reports on account status
- Collaborate with sales teams to identify and grow opportunities within your territory
- Assist with challenging client requests or issue escalations as needed

Required Skills and Experience:

- Proven work experience (7+ years) in account management or a relevant role
- Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
- Experience with CRM software (e.g., Salesforce) and MS Office (especially MS Excel, PowerPoint)
- Excellent listening, negotiation, and presentation skills
- Experience delivering client-focused solutions
- Ability to manage multiple projects and demands while maintaining attention to detail
- Strong communication skills in a complex matrix with clients, external and internal partners, as well as cross-functional teams
- Knowledge of business and technology trends and industry best practices, especially within IT and Automotive
- Strong verbal and written communication skills
- BA/BS or MA/MS degree in IT, Business Administration, Sales, or a relevant field

Ser usted mismo

La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiências. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.

Lo que puede esperar
Con recursos de última generació