Junior Help Desk Specialist

vor 1 Woche

Wiesbaden, Deutschland SOS International LLC Vollzeit

Overview:
**_ **CONTINGENT UPON CONTRACT AWARD**_**

SOSi is seeking a highly qualified **J**unior**Help Desk Specialist** to support our government customer requirements in the Europe & Africa Area of Responsibility (AOR).

**Responsibilities**:

- Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).
- Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).
- Support ticket creation if the end user is unable to perform this function.
- Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.
- Provide telephonic support when VIPs are traveling.

Qualifications:

- Bachelor’s degree or AA with 2+ years of experience, or high school with 4 years of relevant experience.
- An active in scope Secret security clearance.
- DOD Cyber Work Force (DCWF) 411 Certs: Security+ Network+ or A+ or equivalent.
- Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
- Ability to effectively communicate with internal and external stakeholders.
- Ability to follow processes, procedures, and direction to support client needs.

Working Conditions:

- Normal office conditions with potential to perform duties in deployed locations.
- Core hours of operation are Monday through Friday, 0600 - 1700.
- May be requested to work evenings and weekends to meet program and contract needs.
- It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

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