Guest Services Ambassador

vor 1 Tag

Berlin, Deutschland JSD-JLL Services GmbH Vollzeit

**Job Summary**: The Guest Services Ambassador will be responsible for providing exceptional customer service and support within the workplace environment. This role requires a high level of professionalism, customer-focused approach, and excellent communication skills. The Guest Services Ambassador will serve as the first point of contact for visitors and employees, ensuring a positive and welcoming experience for all.

**Key Responsibilities**:
Welcoming and Greeting:

- Serve as the primary point of contact for all visitors and employees entering the lobby area.
- Greet visitors in a professional, friendly, and courteous manner.
- Provide directions, answer inquiries, and assist with general information about the premises.

Access Control and Security:

- Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
- Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities.
- Monitor CCTV cameras and report any incidents or concerns.

Customer Service:

- Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times.
- Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively.
- Address any complaints or issues in a professional and timely manner.

Mail and Package Management:

- Receive and distribute incoming mail, packages, and deliveries.
- Coordinate and track outgoing couriers and shipments.
- Ensure accuracy and security in handling confidential or sensitive mail.

Reception and Front Desk Operations:

- Manage the phone system and direct calls to the appropriate individuals or departments.
- Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs.

Event Coordination and Support:

- Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup, and teardown.
- Collaborate with internal teams and vendors to ensure a seamless experience for all participants.

Administrative Support:

- Provide general administrative support, including managing office supplies, equipment, and inventory.
- Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required.
- Maintain accurate records and documentation related to reception and lobby operations.

**Requirements**:

- High school diploma (Bachelor's degree preferred) with a minimum of [X] years of experience in a customer service or receptionist role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, including the ability to remain calm and professional in high-pressure situations.
- Knowledge of office management software and systems.
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
- Ability to multitask, prioritize, and manage time effectively.
- Detail-oriented with a focus on accuracy.
- Basic understanding of security protocols and access control systems.
- Professional appearance, demeanor, and positive attitude.

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