Guest Relation

vor 2 Wochen

Berlin, Deutschland A&O Hostels GmbH & Co Kg Vollzeit

as of now - fulltime - in Berlin, Germany

To support our teams at the **a&o Hostel Berlin Mitte**we are **looking for YOU**:

- a service-oriented and independently working **Customer Service Employee (**M/F/x)**.**

**OUR OFFER**
- ** 75% - 90% discount on private accommodation in all a&o hostels** (depending on company affiliation)
- attractive corporate benefits such as discounted leisure activities and events
- subsidized language courses
- Subsidized **company pension scheme**:

- ** 100% coverage of your public transport costs** (job ticket)
- support for your further education in the form of various trainings
- ** Mental Health**: We offer you free mental health coaching from an independent partner who will support you with professional, private and health-related challenges
- Of course we provide **drinks, fruit and vegetables** on a daily basis - and as hostel staff you can join your team for the meals served at the buffet
- Seniority bonuses in the form of **cash bonuses** and **additional vacation days**

**YOUR JOB**
- You are the contact person for guests in the lobby and assist them with words and deeds.
- You welcome our arriving groups, e.g. school classes, and familiarise them with the customs and procedures in the hotel.
- You are responsible for finding solutions to any complaints that may arise.
- For large arrivals, you will support the guests at the self-check-in and with the check-in preparation formalities.
- You will be responsible for greeting and assisting guests at breakfast.
- You actively collect guest feedback and encourage our guests to provide feedback in the online rating portals.
- You are responsible for the regular monitoring of the online rating portals

All in all, you are responsible for ensuring that the guests' stay with us is as smooth as possible and for assisting them in case of problems
**YOUR PROFILE**
- You have experience or a completed training in the hotel industry or Customer Service
- You are a communicative person and have a positive charisma
- Of course, you are driven by a great sense of responsibility for the tasks assigned to you.
- You enjoy dealing with guests - and you show it, regardless of the time of day or night
- You are characterised by an independent way of working and the ability to work in a team.
- A high degree of commitment and independence are a matter of course for you
- You have a very good command of German and English - of course, we are happy to hear any other language you speak.

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