Head of Revenue Operations

vor 1 Woche

Berlin, Deutschland Shiftmove Vollzeit

You’ve seen the chaos. Bloated tech stacks, pointless KPIs, siloed functions, over-engineered workflows that no one uses. You’ve always known there’s a better way, and now you get to build it.

**This role is your RevOps holy grail**:the chance to create the kind of SMB and ecommerce GTM engine that just works. It’s simple. It’s smart. It scales. You’ll be both architect and operator, leading a high-performance team while personally digging into the work that matters.

You’re joining a company and leadership team that gets it. You’ll have the air cover, resourcing, and cultural support to move fast, stay lean, and build the high-output RevOps function you’ve always wanted. You report directly to the VP of RevOps, your thought partner, your amplifier, and your sparring partner.

**What You’ll Own**:

- **Lead & Scale the Team**: Grow and guide Sales Ops, CS Ops, Systems, and BI with clarity, decisiveness, and high standards, defining what great RevOps looks like.
- **Own Sales & CS Operations**: Manage the full revenue funnel for SMB and ecommerce, simplifying processes across churn, renewal, and upsell workflows.
- **Build & Optimize Processes**: Design scalable workflows, automation, segmentation, and compensation structures that drive predictable results.
- **Master the Tech Stack**: Oversee core GTM systems like Salesforce, Chargebee, and Planhat, eliminating tech debt and ensuring tools enable impact over maintenance.
- **Drive Revenue Infrastructure**: Partner with Finance, Product, and BI to own forecasting, pipeline accuracy, and performance KPIs that drive action.
- **Define Metrics & Insights**: Develop operational blueprints, set meaningful KPIs, and lead planning, forecasting, and territory design for SMB/MM GTM

**What You Bring**:
**Must-Haves**
- A couple of years in B2B SaaS RevOps, with deep experience in SMB and ecommerce revenue engines
- Domain expertise across Sales and CS Ops, including lifecycle models, segmentation, playbooks, and comp design.
- Proven track record leading and scaling lean, high-performing RevOps teams.
- Absolute fluency in Salesforce, Chargebee, Planhat, and modern GTM tooling.
- Tactical operator at heart, you can document a process, clean a report, debug a sync, and redesign a flow all before lunch.
- Obsessed with simplification. You don’t tolerate overcomplication, and you never ship processes you wouldn’t use yourself.

**Nice-to-Haves**
- Some experience with enterprise or mid-market sales motions.
- SQL or Looker/PowerBI/Tableau literacy.
- Experience during M&A or tool consolidation phases is a bonus.

**What You Get**:

- You’re not just getting a job, you’re finally getting the environment you’ve been waiting for.
- A leadership team that gets RevOps and gives you the freedom to move fast and break the right things.
- A RevOps org that is respected, trusted, and embedded across GTM, not an afterthought or ticket queue.
- A culture that values builders, not blockers.
- Full support to get the tooling, headcount, and resources you need to win.
- And best of all, a team of smart, ambitious, low-ego people who care deeply about doing things right.

**What This Role Is NOT**
- Not a programme manager.
- Not a consultant.
- Not a talker.
- Not someone who needs permission to fix what’s broken.
- If you’ve been waiting for a team that values simplicity, clarity, and real impact, you just found your home.

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