Teamlead Commercial Office

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Within this role you are responsible for leading, developing and motivating the Coordinators Commercial Office. You will ensure that requests are handled in a timely manner and that root causes are identified to avoid further problems to reoccur.

Your responsibility:
Team & People Management
- Lead, motivate and support team members,
- Keep the talent pipeline: train and develop team members,
- Responsible for induction,
- Responsible for apprentice and trainees within Inside Sales.

Account Management
- Ensure processes are in place, followed and optimized,
- First escalation level for the team,
- Control KPI Management,
- Evaluate and improve KPI performance to meet targets in non
- standard cases,
- Identify improvements needed and set up corrective actions to prevent reoccurrence,
- Control of Audit process from Planning till completed Negotiation.

Any other business
- Manage relationships with local and European teams to ensure optimal collaboration,
- Work on / lead projects to support the department strategy.

Our Requirements:

- Bachelor (Business Administration or similar), alternatively equivalent work experience,
- First experiences in a people management role (Team lead / Project lead),
- High customer focus,
- Excellent knowledge of MS Office, especially MS Excel,
- High level of work accuracy,
- High level of analytical skills,
- Team player,
- CRM knowledge desirable,
- Language: fluent German & English are a must.

What we offer:

- Flexible Hybrid Working model,
- Competitive remuneration package incl. annual bonus based on company & personal performance,
- 30 days of annual leave plus 3.5 additional days for bank and other holidays,
- Attractive Brambles share programme,
- Company pension scheme (Betriebliche Altersvorsorge),
- Capital-forming benefits (Vermögenswirksame Leistungen),
- 50% Refund on your monthly public transportation ticket,
- 24 hours per annum to use for volunteering projects,
- Other benefits e.g. Company Bike, Childcare Allowance, Urban Sports Club, Various discounts through Corporate Benefits and more.

Preferred Education

Bachelors

Preferred Level of Work Experience

5 - 7 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.