Cluster Operations Leader, Dcc Communities

Bachelor's or Masters degree in engineering, computer science or a related field, or relevant industry experience with 10+ years management experience in datacentre operations, or critical environment facilities.
- Demonstrated track record in delivering complex projects with prior ownership of the operation of a mission-critical team and/or product.
- Proven ability to hire, develop and manage high-performing technical teams, managing other people managers.
- Ability to operate independently as a manager of a geographically distributed management team.
- Excellent written and verbal communications skills with analytical, quantitative, and presentation skills.

The Cluster Operations Leader is responsible for one or more Amazon Datacenter Clusters and PoP-scale deployments within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost. The Regional Infrastructure Operations organizations are composed of three functions: compute operations, engineering operations and logistics. A physical security organisation, while not reporting directly to the Cluster Operations Leader, is an integral part of the operation. Compute operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical, electrical and controls systems that support our data center critical environments. Logistics Operations executes materials planning and control to support both on-going operations and expansions. Security Operations are charged with the physical security of our people, assets, and customer data. The Cluster Operations Leader must be able to build and lead high performing teams across each of these functions, understand and manage their day to day operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed.
The Cluster Operations Leader is a key role in the management team that is operating and scaling the world’s largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance.

**Responsibilities**:

- Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams
- Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost
- Planning and executing the Infrastructure Operations component of new datacenter and Colocation (Colo) expansions
- Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance and change management
- Vendor management of Colo datacenter services providers to meet or exceed contracted performance SLA’s
- Safety, security, and availability incident response, incident management and incident resolution
- Continuous improvement of operational processes, procedures, methods and tools

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foste