Client Success Partner Dach

vor 1 Woche

Berlin, Deutschland Malt Vollzeit

**Discover our galaxy**

Join the Future of Work Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

- A diverse team of 600 Malters across 6 European countries
- A culture that champions equality (50% of our Comex are women) and inclusive growth
- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
- A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here

**Explore your future career**

As Project Partner you will be a matchmaker between client and freelancers/consultants, while being their internal voice to improve the Malt product and services, conduct occasional qualification interviews with freelancers and consultants at the client's request to select the most suited ones especially for our Malt Strategy projects.

**Key responsibilities ✨**:
- Find the best freelancers and consultants to meet your key account clients’ needs and be a strong project partner for the clients using your insights on the freelance market
- Work hand-in-hand with the sales team and build proactively solid relationships with sales and customers as a trusted partner
- Advise your clients on using the platform independently and writing strong briefings to attract the best experts and consultants
- Conduct occasional qualification interviews with freelancers and consultants at the client's request to select the most suited ones
- Be an expert for the Malt algorithm and the associated best practicesAdvise freelancers and consultants to build a powerful profile and train them on good interviewing practices
- Improve internal processes and procedures to enhance quality, customer experience and efficiency within our team

**About you ‍**:
- You bring 3+ years of experience in sales, recruitment or project management
- Ideally you have worked in a fast-growing B2B environment, such as SaaS or an agency and managed major client accounts
- You go above and beyond your own goals and add value to your team and the entire organisation
- You speak German on a native level and are fluent in English

**How to join the mission?**:
- First call with Nina (Talent Acquisition Partner) to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
- Interview with Kristin (Head of Project Partnering DACH), the hiring manager, to discuss your experience and how it would align with this role. (45-60 minutes)
- Final interview incl. Role Play with Nicolas (VP Project Partnering) and Kristin in order to assess your technical skills. (60 - 90 minutes) in the Berlin office, optional Meet the team.

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

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