Restaurant Onboarding Specialist

Sales & Merchant Operations Berlin, Germany Full-time About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics, to 25 countries across Europe and Asia today. And we’re just getting started. Our Associate team is an important part of the restaurants' onboarding journey. This superstar team is helping to get the venues up and running on the platform, and with this continued growth, it means there are more and more restaurants to assist. As such, we need to bring in the team's next superstar : ) This role requires a solid mix of both communication and organizational skills - you must be structured and detail-oriented on one side, but then also act as a key communicator between our operations team and restaurant partners. Adaptability and a strong service mindset also come naturally to you too. What you'll be doing Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times Build relationships with our restaurant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks Developing our restaurant partners and their business by using our collected user data Being responsible for our venue-platform being up to date with the text and visuals that reflect the Wolt brand, until the onboarding process is completed Escalating urgent cases in a timely manner to the relevant stakeholders Sharing best practices within the onboarding team Our humble expectations Excellent interpersonal skills - you will be working with a lot of different people Experience in support, administration or office management role is a plus Structured, detailed and service-oriented Self-starter and a passion for food Logical problem-solving skills with a bias for action and impact Excellent written and oral communication skills in German and good knowledge of English Additional information We offer an attractive salary starting at 37,000€ p.a. (40h/week) which is adjusted and increased depending on how well you go through the process. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. TeamOur visionOur cultureOur people We drive Wolt’s growth We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations - we do everything we can to help their businesses thrive. Sales at Wolt The delivery of (almost) everything At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part. Our story Our culture At Wolt, you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people. Our culture “There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging." - Nicolas, Sales Team Lead Read Nicolas' story Team We drive Wolt’s growth We’re the ones who build relationships with all the businesses on the Wolt platform. Th