Junior) Customer Service Specialist

Are you passionate about the furniture industry and dedicated to customer service? Do you never stop striving for improvement? Do you want to provide our customers with the best possible service at all times and love being part of a team?
**(Junior) Customer Service Specialist (M/F/d) Dutch - German**

**Your Responsibilities**
- You are the first point of contact for our Dutch-and German -speaking customers
- You inspire our customers through active and personalized advice on our product portfolio
- You are responsible for both front-office and administrative back-office tasks such as processing orders, providing delivery information, and handling customer claims
- You work in a quality
- and solution-oriented manner with various home24 departments and external partners (e.g. warehouse, carriers, suppliers) to find the best possible solutions for our customers
- You make use of the latest technologies, such as AI and modern customer service tools

**Your Profile**
We believe that your personality matters more than your previous experience That’s why career changers (e.g. from retail, hospitality, or the restaurant industry) are also very welcome to join us.
- You speak fluent Dutch and German (at least B2 level)
- You stand out through your strong communication skills and customer-oriented mindset
- You already have an affinity for our online and product world and a genuine interest in e-commerce
- You have gained some initial experience in dealing with customers and are confident using a computer
- You are a true team player and thrive when working on shared projects

**What we offer you**
**Your impact**
- The chance to make an impact in a highly motivated team of professionals
- An open-minded culture ready to incorporate new and creative ideas

**Your growth**
- Extensive learning opportunities from our home24 academy and external partners
- Room for growth and development within your role through regular feedback rounds

**Your path**
- Hybrid working model: you have the flexibility to work from home on Wednesdays and Fridays in our standard working mode. We are in the office together Mondays, Tuesdays and Thursdays
- The possibility to work up to two months per year within Germany or from an EU country
- Up to 30 days paid vacation each year to unwind and recharge
- City mobility with a subsidized public transportation ticket and our eco-friendly bike leasing program #ridinghome

**Your second home**
- International campus in the heart of Berlin featuring drive-in bicycle garage, outdoor space and lounge areas, fitness facilities, parent and multi-faith rooms close to the Berlin S-Bahn train station Landsberger Allee
- Company benefits including a pension scheme, 30 % off the home24 assortment, and employee discounts at partner organizations

Your home is surely filled with furniture of varying materials and styles. The same is true for home24 as an employer. We celebrate the diversity of the people who work with us. Be who you are and feel welcome to #makeyourselfathome24

**You can find all job offers on our**career site****

home24 SE | Otto-Ostrowski-Straße 3 | 10249 Berlin | Contact: Nadine Scharf

We are home24, one of the leading home & living e-commerce platforms in continental Europe. We are currently active in seven countries. Over 1,000 Homies work together towards a common goal: to create happy homes for everyone and every budget.

How can we reach this goal? With an assortment of over 250,000 pieces of furniture and accessories from more than 1,000 suppliers, we offer the perfect addition to any living space combined with the comfort of being able to shop from anywhere.

What makes us proud to be Homies? We are pioneers in our market who seamlessly combine technology and creativity. We utilize data to provide personalized recommendations, tips and inspiration for every home.

At home24, we strive to deliver a superior assortment of products and the best service. To do this, we need fresh ideas, 100% motivation, and dedication to our company mission. We always have a space at our table for service-minded individuals who are passionate about digitization and modern living.