Customer Service Representative Nordics

vor 2 Wochen

Sindelfingen, Deutschland Stokke Vollzeit

We are currently looking to fill the open position Customer Service Representative for Nordics, based in Sindelfingen.

This is a challenging role which will require you to provide premium service to both customers as well as retailers and build relationships in order to make a lasting positive impression.

The scope of the role is frontline support for both Retailers and Consumers, ranging from “Order desk” functions to product related support and administrative tasks in the contractual area.

**Some of the key responsibilities are the following**:

- Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
- Receive, process and track orders from customers by phone/E-mail/Chat and Social Media
- Ensure orders are registered in the Demandware, Altapay and M3 system for shipment and invoicing
- Issue invoices and credit notes
- Handle transport and product claims, returns, and exchanges from customers
- Participate in various other administrative duties of the team
- Find solutions with other functions in company to meet customers´ unique requirements
- Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

**Requirements**:

- Commercial Education
- Min 2-year experience in a Customer Service role, Sales experience is a plus
- Native or C1 in Danish and fluent English is a must. Other Nordics languages would be a big advantage
- Strong service mentality, ready to implement the visions, philosophies and strategies of the company
- Interest in working with and supporting international teams
- Ability to work independently

**Why join Stokke?**
- You will be a part of a company that creates smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development.
- If you want to commit to create high quality products, designed for children and generations to come, we want you to be a part of our team.
- An international career and learning opportunities in a rapidly growing company that creates smart and sustainable premium products that stimulate children’s development.
- Located in the Sindelfingen office you will be provided with a subsidized gym membership within the building, fresh fruits, coffee, tea, free parking and subsidized lunch options.
- Our company values define who we are, what we believe and what we stand for. At Stokke, we are truly better together as ONEStokke. We take pride in our social happenings, celebrating our international and diverse atmosphere with events such as Christmas or a summer party.

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