Technical Writer

vor 2 Wochen

Munich, Deutschland JetBrains Vollzeit

YouTrack is JetBrains’ project management tool for agile teams. Since its initial release in 2009, the YouTrack development team has grown from 3 to 40 members. We use an agile framework to foster engagement with team members who are distributed across four locations in three countries. To learn more about our team and our values, visit our website.

At JetBrains, Technical Writers are part of the product teams. Our documentation process is very open - technical writers communicate directly with developers and QA engineers to get all of the required technical information. There are no intermediaries or long technical specifications involved.

They also work closely together with the product marketing managers and support engineers to analyze user feedback and define and prioritize tasks.

To author the documentation, we use one of JetBrains' most popular products - IntelliJ IDEA. The documentation is written in an XML schema that has been adapted to suit our needs. All source code is under Git version control.

**Responsibilities**:

- Maintain the existing documentation and constantly improve it.
- Work closely with the product development team to get a clear understanding of how the product works.
- Communicate with technical support and marketing to understand user needs.
- Analyze the needs of both new and experienced users and help them learn to use the product efficiently.
- Write technical content for marketing materials, such as web pages, blog posts, and videos.

**Requirements**:

- 2+ years of experience in technical writing.
- Excellent written English.
- Ability to learn quickly.
- Experience in working with a large documentation base.
- Knowledge of markup languages.
- Experience with authoring tools, issue trackers, and version control systems.
- General understanding of single-source authoring.

Additional requirements:

- Empathy with users.
- Good writing style and strong editing, formatting, and communication skills.
- Experience writing documentation for APIs and SDKs is a huge plus.
- Fascinating work in a dynamic, friendly team.
- Competitive salary.
- Flexible working schedule.
- Six weeks of paid vacation (local regulations can be applied).
- An office library with specialized work-related books and magazines.
- Comfortable working environment, with ergonomic workplaces, fitness and leisure zones and a company-paid car park.
- Excellent opportunity for professional and personal development, opportunity to travel to professional conferences worldwide.
- Additional benefits including lunch, free refreshments and snacks in the office, and more.

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