Specialist, Product Operations

**Company Description**
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
**Job Description** About the opportunity**

We are on the lookout for a** Specialist, Product Operations**to join our **Quick Commerce** team on our journey to always deliver amazing experiences. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin

Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world.

This Specialist role will be part of the Product Operations **Support Team** which is responsible for resolving user issues and reporting product insights. Your primary focus will be on our** Fulfilment Operations** domain, ensuring the backbone of our Vendor (Dmarts/Shops) operations and logistics services are running smoothly.

Your typical day in the role will involve triaging bugs with your morning coffee then providing technical support accordingly. By lunch time you’re preparing a report to help Product Managers prioritize their backlog and meeting an Engineer to identify the root cause of a user issue. After replying to some questions coming in via Slack, your last meeting of the day is with a Designer to discuss UX limitations you’ve observed from user behavior.
- Be the first point of contact for our global commercial and operational teams to solve their issues and support inquiries related to our Product Stack
- Troubleshoot bugs and work closely with Engineers to investigate and solve user issues, assessing the importance of the different issues based on their business impact and organizing your work around them
- Become an expert in our internal tools and processes, instructing others and creating documentation for internal teams as well as our end users
- Develop frameworks to generate actionable data-driven insights from bug reports and user feedback, which you will present to various stakeholders
- Identify and craft solutions to address user pain points and optimize processes while leveraging AI, Automation and other innovative tools
- Handle multiple topics at once while keeping clear, calm, and friendly communication to all stakeholders, even in the most stressful times

**Qualifications**
- 2-4 years of experience in a Tech environment, working closely with Product and Engineering teams in Support, QA or other Specialist roles
- Demonstrated ability to work with Grafana and BigQuery (SQL) to monitor system logs and run queries for diagnosing issues - experience with Postman or Automation tools is a plus
- Eager to work in a fast-paced international environment, building relationships with Delivery Hero teams around the globe
- Obsessed with solving problems, guided by a proactive attitude, creative thinking and a user-first mentality
- Strong communicator with excellent written and verbal English language skills, able to get ideas across effectively
- Able to think strategically and work independently, structuring and owning projects end to end

**Additional Information**
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
- _ Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week_
- _ We offer 27 days holiday with an extra day on 2nd and 3rd year of service_
- _ We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses._
- _ Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy_
- _ Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan_
- _ The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Mea