Director of Data Center Field Operations

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Director of Data Center Field Operations - Germany

**Job Summary**

Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day-to-day execution, capacity management, consistent response/structures, and streamlined support.

**Responsibilities**

Data centre operations
- Drive strategic planning and priorities for data centre Customer and Facilities Management operations
- Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)
- Understand financial and cost management - including resource utilisation, productivity effectiveness and efficiencies
- Oversee on-the-ground incident response, problem resolution, and change management to support Equinix customer experience
- Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
- Establish and track safety measures to ensure safety of frontline resources
- Contribute to and/or support other departments to achieve endorsed business objectives
- Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness
- Ensure consistent and accurate Capacity Management of power and cooling
- Establish and manage effective Customer Project Management /Implementation, pre and post Sales contracts
- Contribute Ops technical and operations requirements to Real Estate for site leases, acquisitions and M&A
- Manage and motivate the team to achieve optimum uptime of Data Center and maximum customer satisfaction with regards to day-to-day operations
- Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations
- Define, implement and run annual financial outlooks (OPEX/CAPEX)
- Be on call for critical situations/problems within the Data Centers
- Strong focus on global consistency to ensure Equinix objectives are met and customer experience maximised

Leadership
- Excellent leadership and people management skills, ability to coach and mentor staff
- Shape a collaborative, transparent, and entrepreneurial culture in tandem with the extended global operations leadership and the corporate leadership team
- Ensure/enable and champion safe and inclusive working environment for employees inline with Equinix values and operating protocols
- Strong focus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectives
- Contribute to Global forums as an advocate to empower Field Operations staff towards the greatest effectiveness
- Contribute at a regional and global level for new initiatives/continuous improvement

**Qualifications**

Knowledge and Experience
- Demonstrated track record of data centre/infrastructure operations management and maintenance or similar; leadership and cross-functional management experience
- Experienced in leading and operating in a matrix environment
- Experience in growth and transformation of business

Skills and Attributes
- Focus on execution and results - establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results
- Ability to provide thought leadership, think strategically and effectively communicate vision and influence
- Demonstrate and instil the Equinix culture and values
- Adept at balancing intense short-term pressures with overall long-term goals
- Financial acumen and ability to connect operational objectives to financial results
- Positive ‘can-do’ attitude to work
- Not easily satisfied, strives for perfection
- Flexible and Agile - ability to adapt quickly and lead team through change
- Fluency in German and English is required for this role

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment w