Fraud Handling Specialist

**Purpose of Position**

**Key Tasks & Responsibilities**
- **Fraud Detection, Handling & Investigation**:Take full responsibility for investigating publishers on the Awin and ShareASale networks, ensuring compliance with the network Terms and Conditions, Code of Conduct, and Client Program Terms. Monitor and analyze performance and transactional data to detect suspicious activities and potential fraud. Perform regular audits throughout the publisher lifecycle, being sure to identify and address anomalies, and gather evidence. Maintain detailed records of fraudulent activities and take proper action where necessary, following our sanction process. Communicate findings to relevant stakeholders. Develop and implement advanced fraud investigation strategies to improve fraud monitoring capabilities.
- **Risk Management**: Assess the risk associated to the publishers activities and make decisions according to the sanction options for publishers who are found fraudulent/non-compliant.
- **Payment Monitoring**: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analysing any irregularities.
- **Continuous Improvement**: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously. Work together to develop and implement comprehensive fraud handling and fraud prevention measures and tools. Develop process and policy improvements in collaboration with the department, as needed.
- **Training & Advisory**: Actively provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies. Provide consultancy for client facing roles regarding fraud prevention, fraud investigations, and fraud management. You will be responsible for training of internal stakeholders on Partner Compliance Topics, Tools, and Processes.

**Skills & Requirements**
- **Customer Service and/or Fraud Investigations**:A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
- **Online Environment Expertise**:Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
- **Client Service Excellence**:Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance. Time Management and Adaptability: Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges. Multitasking in a Dynamic Environment: Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness. Ownership and Accountability: Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work. Positive Team Player: Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
- **Technical Proficiency**:Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential. AI/ML/LLM Systems Experience: Initial experience with, and a keen interest in, managing and developing AI/ML/LLM systems for anomaly detection. A passion for working at the forefront of technology and innovation in fraud detection. Tools Knowledge: A working knowledge of SimilarWeb, Tableau and Asana is highly favourable, indicating the ability to handle complex data analysis and visualization tasks effectively. Salesforce and Zendesk experience is also a plus.
- **Language Proficiency**:Must be fluent in English. Knowledge of German is an advantageous plus.

**Our Offer**
- **Flexi-Week and Work-Life Balance**: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- **Remote Working Allowance**: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- **Flexi-Office**:We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
- **Development**: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.