Senior Specialist Roadside Assistance

vor 19 Stunden

LeinfeldenEchterdingen, Deutschland smart Automobile Vollzeit

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? **Then join us now**

**About the job**

**Your responsibilities**
- You manage 3rd party organization and internal stakeholders partnerships in order to provide an optimal Roadside Assistance and Mobility offering
- You work with SMEs to develop and implement Roadside Assistance and Mobility processes across our network
- You are an ambassador for the digitalization of Roadside Assistance and Mobility offers
- You develop tools and methods to handle customer requests/complaints
- You identify marketing opportunities/actions on all things ‘Roadside Assistance and Mobility Package’
- You take responsibility for smooth procedures and processes, training, continuous improvement and developing KPI’s and reporting
- You evaluate customer feedback and contribute to improve the overall customer experience
- You are proactive and responsive in the resolution of dealer network and service provider concerns and issues

**What you bring along**
- You have 3+ years operations experience in the areas of ‘Market Management’ or ‘Customer Assistance Centers’ or similar
- You bring experience in Customer Services Processes i.e. Complaints, Inquiry Handling, Service Contracts, Roadside assistance
- You have a broad knowledge of Workshop Processes and Systems
- You bring proven abilities to build, develop and manage a supplier network
- You have automotive industry experience, preferably with electrical vehicles
- You have excellent communication, organization and multitasking skills

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.

We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity.

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