Working Student Customer Technical Support

**Orbem is an impact-driven deep-tech startup from Munich, Germany.** We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge.

We seek to make a difference - and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.

Join us on our mission to unleash AI-powered imaging for everything and everyone.

**Working Student Customer Technical Support(f/m/d)**:
**Starting date**:ASAP
**Compensation package**:€13-15/hour for Working Students (20h/week) *From **4:00 a.m. to 6:00 a.m.**, you will receive a **25% increase in your hourly wage**. From **6:00 a.m. onwards**, the standard hourly wage applies.

**Work model**:Remote within Germany possible.
**Shift**:4 am to 8 am

**Your Role**:
As a working student in Customer Technical Support at Orbem, you will **support our customers**during the early hours of the day, you will be expected to **work the shift from 4 am to 8 am, several days a week**. Your primary task will be assisting our customers by answering any questions and **solving any issues** they may have with our scanning solutions at our multinational sites.

**This involves direct fault-finding** in our systems, or co-ordinating the solving of the issue by raising it with our developers.

You **collaborate with our product, hardware, and software teams**, ensuring the timely resolution of any issues raised by our customers, minimizing downtime, and delivering **high levels of customer satisfaction**.

**Your day-to-day**:
On a typical day, you will:

- ** Proactive Monitoring**:Regularly check the status of installed units to ensure optimal performance.
- ** Alert Management**:Review and address system alerts promptly to minimize disruptions.
- ** Customer Support**:Respond to customer inquiries through various channels, delivering clear and effective communication.
- ** Issue Resolution**: Utilize provided resources and knowledge to troubleshoot and resolve technical issues.
- ** Fault Analysis**:Conduct detailed fault-finding, documenting findings thoroughly and escalating when necessary.
- ** Solution Coordination**:Collaborate with developers and third-level support teams to identify and implement solutions efficiently.
- ** Case Documentation**:Ensure all actions and outcomes are accurately recorded in our case management systems for future reference.
- ** Customer Communication**: Keep customers informed of progress and updates regarding their issues, ensuring a positive support experience.

**Your experiences and skills**:
**Fit to our values**:

- ** We own every challenge: we enjoy complexity and thrive under uncertainty.**
- We **strive for better**:we seize any opportunity for growth and challenge the status quo. We are constantly learning and improving.
- We **imagine new frontiers**:we think beyond ‘doable’ and ‘reasonable.’ We design a sustainable and healthy future together.

**Experience and skills**
- ** Education**:Currently pursuing a technical degree at a college or university (e.g., Engineering, Computer Science, IT, or related fields).
- ** Technical Knowledge**: A strong foundation in technical concepts, with a willingness to learn and grow.
- ** Customer Support Experience**:Previous experience in customer support is a plus but not required.
- ** Problem-Solving Skills**:Analytical mindset with strong troubleshooting abilities to identify and resolve issues effectively.
- ** Software Proficiency**:Familiarity with software tools and systems is an advantage.
- ** Language Skills**:Fluent in English; proficiency in German or additional languages is a plus.
- ** Attention to Detail**:Ability to follow written guidance accurately and clearly document actions and resolutions.
- ** Passion for Technology**: A genuine enthusiasm for tech and a curiosity to learn and explore new solutions.
- ** Positive Mindset**:A proactive, “can-do” attitude with a drive to overcome challenges and deliver results.
- ** Effective Communication**: The ability to adapt your communication style, simplifying complex technical concepts for non-technical customers while maintaining clarity and professionalism.
- ** Your Personality**:A collaborative, approachable, and engaging demeanor that fosters trust and teamwork.

**What we offer**:

- ** International Environment**:Join a team with 30+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world’s toughest challenges.
- ** Work-Life Integration**: We’re dedicated to helping you maintain a healthy balance between work and personal life. Our benefits include:

- ** Flexible Working Hours**:Structure your workday to suit your lifestyle.
- ** 20 Days of Paid Leave**:Take time to rest and recharge.
- ** Remote Work Flexibility**:Work from anywhere for up to 60 days each year.
- ** Corporate Discounts**: Enjoy exclusive discounts on a variety of products and services.
- ** Make a Differ