Working Student Customer Experience

Vor 3 Tagen

München, Deutschland Workpath Vollzeit

**About Us**:
Workpath was founded with the mission to enable organizations to define and achieve their most important goals. With its AI Companion, simple workflows and automated reports, the Workpath platform makes strategy work simple and accessible from top-level management to individual team members. The platform seamlessly integrates with all relevant corporate processes and tools and leverages Artificial Intelligence to better orchestrate teams and resources around shared goals. Beyond its technology, Workpath also offers training and consulting services for operating model transformation and best-in-class change management. Leading Fortune 500 companies worldwide trust Workpath.

**Your Mission**:
As a **Working Student in Customer Experience & Academy (M/F/d)**, you’ll play a key role in shaping how our customers discover Workpath and successfully execute their strategies — while advancing the Workpath Academy with innovative learning formats and AI-powered content.

- Develop and **produce engaging customer learning experiences**in our Workpath Academy including e-learnings, microlearnings, and videos to help customers onboard the Workpath platform and train methodologies for strategy execution

- Contribute to our **content knowledge base** by structuring and adding high-quality content pieces

- Own and enhance the Workpath **product knowledge hub** in our help center, and ensure excellent **first-level product support** for our customers.

- Experiment with and **optimize the Academy’s tech stac**k (e.g., learning platforms, help center) to ensure effective use of tools, features, and data insights

- **Leverage AI**and **automation** to create and **deliver learning content**

- **Collaborate cross functionally** within Customer Experience, with our Product and Marketing teams on projects that impact Workpath’s positioning

**What We Are Looking For**:

- You’re an **enrolled Master’s or Bachelor’s student** in a relevant field (e.g. Business Administration, Technical Communication, Educational Technology, Media Informatics, Learning Sciences)

- You’ve gained first experience in **a dynamic environment** such as a tech startup or similar (internship or working student role)

- You have a strong **affinity for technology** and pick up new product knowledge quickly

- You’re **curious about AI tools** and have first project experience with **automation or artificial intelligence**

- You’re passionate about **digital learning** and enjoy creating **engaging learning formats**

- You’re a confident communicator, comfortable interacting with customers in both **German and English fluently (C1)**

- You work **independently and proactively**, think analytically, and approach challenges with a structured, **results-oriented mindset**

**What We Offer**:

- **Responsibility and shaping**: Take over responsibility early, gain direct exposure to the leadership team and shape the development of our Academy

- **Flexibility**: Benefit from mobile working and adjust your working hours to fit your studies

- **Professional growth**: We offer a structured feedback and development cycle with 360-degree feedback twice a year

- **Passionate and ambitious team**: Work directly with our leadership team to learn from senior leaders and enjoy the thrill of building together

- **Compensation and Benefits**:Competitive salary, a personal development budget and non-cash benefits through a cooperation with our partner Hrmony

**Join Us**:
For more information about Workpath, please visit our website.

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