Customer Service Associate

vor 2 Wochen


Berlin, Deutschland lalamove Vollzeit

As a **Customer Service Associate,**you will be responsible for assisting customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and prioritize a team-oriented approach will be essential to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.

**What you’ll do**:
- Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel.
- Handle, investigate customer concerns and provide solutions
- Attend to enquiries, educate the customer and ensure first contact resolution
- Interact with our Driver Operations & Finance team on a regular basis
- Record details of enquiries, comments or complaints
- Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools.

**What you’ll need**:
- Bachelor's degree or college experience preferred
- Minimum 1 year experience in customer service/contact center/BPO is preferred
- Proficient and confident when using German and English in communication (both written and verbal)
- Positive, customer-oriented individual with strong communication skills
- Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively
- Willingness to work flexible shift schedules, including early mornings and public holidays
- Computer literacy; familiar with Google, spreadsheets, instant messaging
- Lalamove respects your privacy and is committed to protecting your personal data.



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