Creative Services Lead

Location

Berlin

Contract

Full time

Job Category

Marketing & Communications

**THE ROLE & THE TEAM**:
As part of Zalando's Content Solutions Team, the Creative Services team is specialised in developing and managing creative services and delivering creative projects for brand partners and internal stakeholders.

Thus, we are looking for a Creative Services Team Lead to specialise in managing the growing area of content and campaigns. In this role, you will grow our Creative business by further developing the creative services and team and achieving long-term marketing success by offering holistic tailored solutions with Highsnobiety, brand partners and Zalando stakeholders. You will become a key pillar of consulting and a leader of work and people.

**WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)**:
Opportunity to lead a motivated team and gain valuable management experience at Zalando with Highsnobiety and partner brands
- Lead and develop a small team (3 x Project Managers) focusing on managing multiple content production projects for Highsnobiety, brand partners and Zalando stakeholders
- Plan, coordinate and execute complex projects and develop processes, cost frameworks and timings
- Manage day to day team management including resource allocation, prioritisation, supporting and mentoring using your excellent communication and management skills
- Optimise and organise structures, tasks, processes and frameworks to enable teams to continue effective collaboration and efficiencies
- Own and lead your own projects supporting the leadership and management operational plans and goals
- Be data savvy to take informed decisions and give direction on projects / to people, be able to evaluate project performance including the performance of people
- Facilitate communications required throughout the project lifecycle with project teams as well as senior leadership and management
- Manage project paperwork such as Scope of Work, NDAs and fulfil financial tasks on managing and tracking budgets, payments and expenses and also manage risks, issues
- Network with and manage multiple internal and external stakeholders
- Resolve issues that can cause delays, conflicts and other challenges in meeting project requirements and be able to support with change management initiatives
- Manage crisis situations when needed and escalate issues as well as solutions to Team Leads
- Hold workshops and retrospective meetings to enable and strengthen collaboration, sharing of knowledge and ideas
- Strive to ensure the highest quality in delivery, by aligning timelines and strategies of partner brands and Zalando in the best way possible
- Working closely with fellow leads and Team leads to contribute to overall structures for success and growth of talent and team

**WE'D LOVE TO MEET YOU IF**:

- You bring 5+ years of experience in client-facing roles as freelancer or within a creative agency or production company
- Leadership experience in area of managing people and content and creative production (digital, offline etc.), processes
- Experience in delivering and managing from start to finish requiring steering and communication with multiple stakeholders including external partners, suppliers
- Hands-on mentality, you enjoy working in a fast-paced environment dealing with many topics simultaneously and always thrive to find the best solution in the shortest possible time
- Ability to work independently as well as within a team environment
- Strong communication and interpersonal skills with ability to network, collaborate and also resolve conflicts in challenging situations
- Lead by example with high standards and strong work ethics
- Have an interest in developing people, strong skills in managing various types of people/personalities
- Excellent interpersonal, analytical and problem solving skills
- An interest in keeping up to date with trends and technologies in cultural and business landscapes
- Successful completion of a degree in marketing, communication, multimedia production or similar fields
- Experience in fashion and lifestyle and digital advertising
- Experience in using project management tools e.g. Asana
- Fluent English necessary

**OUR OFFER**:
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
- Drive your development through our training platform and biannual peer-to-pe