Project and Program Director

Project and Program Director (Chief of Staff) (EMEA Operations)
Equinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 75+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data centre customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

**Job Summary**:
This position serves as a trusted advisor to the SVP EMEA Ops and as a partner to the leadership team, to deliver on short-term objectives and the EMEA Ops strategy. While the role has clearly defined areas of responsibility, it is also fluid and the Chief of Staff requires the ability to dive into any area of IBX Operations, understand the needs, and facilitate decisions based on leadership direction and priorities.

**Responsibilities**:
Leadership Alignment & Effectiveness
- Lead EMEA Operations Leadership Team (EOLT) operating mechanisms, including supporting agenda, actions, and follow-ups; ensure clear action items and accountability after all meetings; follow-up with action owners accordingly,
- Act as a confidant and trusted adviser; bringing whole enterprise perspectives without specific organizational agendas, being the “eyes and ears” when the SVP isn’t present and summarising where appropriate,
- Focus on maximizing productivity and effectiveness of SVP time, providing foresight and deliverables for upcoming activities, and identifying areas where the leader should direct their focus to drive the most value,
- Drive planning and content for off-site meetings, in partnership EMEA Head of Ops Communications,
- Identify and implement, best practices to make time, information, and decision-making more effective for the team,
- Maintain ability to see what pressures the organization is facing and raising to the EOLT where appropriate to address,
- Lead a wide range of issues, small and large, through to full-circle resolution,
- Act in an empowered way to identify areas of misalignment across the EOLT and meet with execs to formulate a plan to seek resolution, knowing when to push back constructively,
- Represent EMEA IBX Ops at the Global Operations Regional Project/Program Leadership forum led by the Global Ops CoS.

Strategy, Interlock & Performance
- Support SVP in creating compelling presentations, supported by data, on performance, strategy and change programs, used in executive leadership meetings inside and outside of EMEA Ops,
- Support delivery and tracking of strategic enablers assigned to EMEA Ops leadership colleagues and delivery of Global Operations OKRs,
- Foster greater use of data and insights to improve EMEA IBX Ops performance and customer delivery,
- Lead fostering a one-team high performance improvement culture that challenges the status-quo in the region and driving faster decision making,
- Serve as liaison for Global Ops initiatives spanning multiple regions. Identify appropriate regional members to participate when needed and accountable to ensure completion.
- Support improvement of interlock with Global Ops Enablement, Global Engineering, GCCX and other teams,
- Lead preparation and delivery of performance and metric reporting to Global Ops,
- Evaluate and shape critical issues and/or opportunities to improve performance and optimisation determined and prioritized by the EOLT, through simplification, automation and reduction in duplication.

To be successful in this role we are looking for someone with the following attributes and prior experience:

- The ability to navigate complexity and filter what is important to create compelling communications and recommendations,
- The ability to maintain clarity on deliverables and ensure timely delivery from EMEA Ops leaders and team members to support SVP objectives and business reviews,
- Ability to navigate through ambiguity and be resourceful,
- The ability to anticipate problems, drive balanced perspectives, motivate and empower others to help ensure successful outcomes,
- Displays openness to new ideas and perspectives, with the ability to be cre