Director, Project and Program Management

Director, Project and Program Management
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 75+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2000+ networks and 3000+ cloud and IT service providers in over 31 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

**Job Summary**:
Manages the team and provides overall strategy and direction, for successful delivery of projects & programs in service to the IBX site operations team and customers. Is responsible for execution and implementation of globally defined programs/portfolios. Responsible for effective management of time, money and human resources to define, implement and operationalize global, regional and local projects and programs. Ultimate responsibility for managing project/program risk. Scope predominantly is capital focused but will include other Opex and administrative programs

**Responsibilities**

People Management
- Provides overall leadership, strategy, and direction across teams and ensures the team's growth is in alignment with business needs
- Sets functional and development objectives for managers / team members
- Provides leadership and direction for the business function
- Stakeholder Management
- Where required will advise the team on stakeholder management
- Seeks opportunities to build effective stakeholder relationships on behalf of the team
- Encourages feedback and has stakeholder knowledge of function and manages expectations
- Creates and drives stakeholder communications and manages any escalations

Communications
- Is responsible for overseeing a team who has multiple and broad communication responsibilities
- In tune with executive communication needs
- Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content

Risk Management
- Is the highest-level escalation point within the team for highly complex issues
- Challenges the team to ensure lateral thinking and information is fully analyzed to achieve resolution
- Where necessary may refer and escalate outside of the immediate team

Project/Program Delivery
- May direct multiple teams that are responsible for delivery of site customer & infrastructure projects and company-wide strategic programs
- Delivers on time, in budget and with required quality
- Drives direction of strategy and ensures alignment to business needs
- Directs multiple project and program management business professionals
- Is responsible for delivery of companywide strategic programs/portfolios

Resource Management (people, finances etc.)
- Partners with leadership to set KPI's and metrics
- Accountable for resource planning management (people, finances, vendor bids, etc.) across the project teams

Project and Program Management Frameworks

**Leadership characteristics of the role**:

- 10+ years of team management experience, preferably with project teams
- Previous experience working within a matrix type of organization/global environment
- Ability to derive team’s roadmap, activity, and priorities out of numerous stakeholders’ expectations / needs
- Demonstrates and instills the Equinix culture and values

**Knowledge and Experience**
- Track record of influencing and collaborating with senior business leaders
- Strong Program Management background, (certification preferred)
- Full mastery of standardized program / project management tools and practices
- Extensive knowledge of the processes and systems that underpin the data center business and more specifically the Equinix way to operate
- Previous experience with Customer Projects (Cage & Strategic/GAM Customers)
- Previous experience with Infrastructure Projects (Cyclical Replacement / Upgrade) e.g. less than $10Mil (UPS, Chiller, CRAC, Cabling backbone, etc.
- Previous experience with Company-wide Programs execution / implementation
- Previous experience with Vendor Cost Management & Costing Support to Sales e.g. Cabs, Cage build, Security, Cabling infrastructure, and custom requirement(s), e