Merchant Hardware Support Specialist

Operations Berlin, Germany Full-time About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is a Finnish technology company and best known for our delivery platform that connects customers with great restaurants and shops across the city. But behind every smooth delivery experience is a team ensuring that our merchant partners are supported with the right tools, tech, and devices — and that’s where you come in. As a Merchant Hardware Specialist, you’ll be part of the Merchant Operations team, supporting our partners in Germany with all things hardware-related. From resolving technical issues to managing inventory and device returns, you’ll play a key role in keeping our partners operational and satisfied. What you’ll be doing As our go-to expert for hardware, you’ll own the end-to-end lifecycle of Wolt devices used by our merchant partners. **Day-to-day in this role you’ll**: Support our merchant partners by troubleshooting issues with tablets, printers, and terminals Manage support tickets, prioritize based on urgency and business impact Coordinate device shipments, returns, and inventory tracking Perform remote diagnostics and outbound support calls Collaborate closely with Logistics, Support, and Product Ops teams Ensure all support activity is properly documented and up-to-date Help improve processes by identifying recurring issues and proposing solutions Our humble expectations 2+ years of experience in hardware support, technical customer service, or a similar role Basic understanding of hardware configuration, connectivity (Wi-Fi/Bluetooth), and troubleshooting Fluent in German and English (C1+) for smooth communication Ability to explain technical concepts to non-technical users Experience working with tools like Intercom, Looker, or Monday Structured, detail-oriented and customer-first mindset A proactive approach and the ability to work well under pressure What we offer A role with real impact - you help keep our partners live and running An international and fast-paced team environment Learning opportunities and clear development paths toward more senior roles ‍‍ The chance to work cross-functionally with key teams across Wolt Hybrid work model with flexibility Lunch and snack benefits (depending on location) A company that values ownership, transparency, and fast feedback Next steps We aim to move fast and keep you updated at every step. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. TeamOur cultureOur visionOur people Delivery operations at Wolt We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners. In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one. Operations at Wolt Our culture At Wolt, you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people. Our culture The delivery of (almost) everything In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe. Our story "The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lea