Head of UX

**Company Description**
The Head of UX at TOPdesk is a strategic leader responsible for shaping and executing a high-level UX vision that aligns with broader organizational goals and product strategy. This role entails driving organizational change to enhance UX maturity, providing leadership, and fostering the professional development of the UX team. The Head of UX is accountable for ensuring the optimal user experience in our software, supporting organizational clarity, and contributing to a cohesive product strategy. You lead and inspire the UX organization to deliver outstanding solutions.
**Job Description** Product & Technology**

You will work in TOPdesk's Product & Technology domain. In that domain you are responsible for all colleagues working in UX related roles, i.e., including UX Designers, Design System Designers, and UX Researchers, fostering an environment of creativity and growth. Currently there are three UX Managers who will directly report to you.

You will be part of the Product & Technology leadership team. That team is headed by the Chief Product & Technology Officer (CPTO) and consists further of the VP Product Engineering, VP Platform Engineering and VP Product.

**Key Responsibilities**

Vision and Strategy
- Develop a clear and actionable UX vision that complements the overall product strategy.
- Cultivate and communicate consistent messaging around the UX vision and strategy.
- Provide strategic direction that empowers decision-making within the UX community.

Leadership and Organizational Influence
- Champion and implement organizational changes that enhance UX and empower customer centricity.
- Optimize UX resource allocation, i.e., having the right, relevant and applicable skills and capacities available for the product teams to optimize for reaching UX objectives.
- Provide technical and disciplinary leadership to UX professionals.
- Foster professional growth and guidance for UX team members.
- Ensure UX maturity is set to the appropriate level within the company.
- Actively support initiatives by providing organizational clarity and presence.
- Communicate clear expectations and relevant company goals.

Accountability and Outcomes
- Demonstrate achievement of agreed upon outcomes and product value.
- Monitor and assure the quality and consistency of UX across the product portfolio.
- Involve UX professionals in co-creating product strategy.

Product and Technical Support
- Map UX-related concerns to product strategy and maintain alignment with the roadmap.
- Address technical challenges affecting product-wide UX.

**Qualifications** Your profile**
- More than 10 years working experience in the field of UX of which more than 5 years in leadership positions.
- Proven experience in UX leadership in business-to-business product development, including setting and executing high-level UX vision.
- Strong understanding of product strategy and ability to align UX efforts with business objectives.
- Exceptional leadership skills with a track record of fostering professional growth within a UX team.
- Ability to drive organizational change and enhance UX maturity.
- Excellent communication skills with an ability to convey strategic vision and product goals.
- Experience in managing UX quality across diverse product lines.
- Technical proficiency related to UX design trends and interaction patterns.
- Collaborative mindset to involve UX professionals in strategy development and execution.

**Additional Information** What we offer**
- Permanent employment contract and 30 days of annual vacation
- Pleasant working atmosphere with flat hierarchies
- Open working atmosphere in an international environment
- Flexible working hours within a modern working environment
- Possibility to work remotely
- Well-founded onboarding by a buddy
- Time for individual training opportunities to further develop your personal strengths
- Joint employee events and team building measures
- Employee subsidy for gym membership
- Company health measures such as health days or fresh fruit
- Free drinks (coffee, tea, water)
- Gifts on special occasions, e.g. anniversary
- Monthly tax-free payment in the form of a Mastercard
- Possibility of time off (sabbatical)
- Quality time together (table football, table tennis table, massage chair)
- Corporate benefits
- Vacation bonus

**Got excited?**

In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk.