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Customer Success Director

vor 2 Wochen

München, Deutschland Benifex Vollzeit

**Who are Benifex?**:
We are a fast-moving technology company, and **one of the most successful providers of online reward and benefits solutions in the world.**We believe that everyone deserves an exceptional experience at work, every day, and build **workplace technology** that makes this happen. Benifex’s mission is to **build remarkable experiences that employees love.**Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, **we need brilliant people** on board and that’s where you come in.

**Why should you apply?**

- **Growth**:We’re scaling fast, with strong customer wins and increasing market traction. This is an exciting time to join Benifex — a high-growth, evolving environment where you can help shape our German presence and be part of something truly special.
- **Impact**:Manage a multimillion-pound portfolio of significant German enterprise customers, driving both customer success and Benifex’s growth through retention and ARR expansion.
- **Team**:Join a talented, high-performing Customer Success team that collaborates, supports one another, and celebrates success together. You’ll be surrounded by colleagues who want to see you grow and succeed.
- **Variety**: Work across our full product suite, helping customers unlock value from an expanding AI-focused roadmap and innovative HR solutions.
- **Culture**:Benifex has been recognised as a **Sunday Times Best Place to Work 2025**and **Best Large Tech Company to Work for 2025.**We’re proud of our inclusive, supportive, and growth-oriented culture.
- Please note we are unable to offer visa sponsorship and require to people to be based in Germany for this position_

**Great benefits**:
€60,000-75,000 salary and commission (€10,000-25,000 OTE)

️ Flexible work - our Munich team meet on-site Tuesdays & Wednesdays

️ 30 vacation days

Two days per year dedicated to volunteering

€500 annual wellness budget for health-related activities or items

Occupational health support for work-related health

Referral bonuses

Parental leave up to 3 years per child

Pension scheme - 5% employer contribution

Yearly events to celebrate company milestones and holidays

**Role Overview**

We’re looking for an experienced **Customer Success Director** to join our Global Accounts team in Germany. This senior individual contributor role manages a **multi-million-pound portfolio** of around **10-20 strategic German enterprise customers**.

You’ll build long-term partnerships with our most valuable clients, ensuring Benifex delivers measurable business outcomes and drives lasting customer success. Acting as a **strategic advisor and escalation point**, you’ll be supported by dedicated Customer Success Managers focused on day-to-day engagement. This is a high-impact role, shaping how our largest German customers achieve their goals through Benifex.

**Responsibilities**

- **Own the customer relationship** for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and exceptional customer experience.
- **Partner with customers** to understand their business priorities, define a clear success plan, and align Benifex solutions to deliver measurable value.
- **Drive renewals and growth** within your portfolio by identifying opportunities for expansion, cross-sell and upsell of products or services.
- **Lead strategic reviews and engagement meetings** (virtually and in-person) to discuss performance, platform usage, NPS results, roadmap priorities, and opportunities for further value creation.
- **Act as a trusted advisor**, providing thought leadership on Employee Benefits, Reward, HR and technology trends.
- **Collaborate cross-functionally** with internal teams across Product, Operations, Marketing, and Sales to ensure consistent and aligned delivery to your customers.
- **Champion the customer voice** internally, ensuring feedback and insights help inform product development and continuous improvement.
- **Own the renewal process**, including contract negotiations and any associated RFPs, ensuring successful outcomes for both the customer and Benifex.
- **Promote customer advocacy** by driving participation in events, case studies, and reference opportunities that showcase customer success stories.

**What are we looking for?**

**Required skills & experience**

- Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts.

- Extensive experience in **customer success or employee benefits consulting**

- Proven track record in B2B **SaaS** environments, focusing on **global enterprise** businesses.
- Professional language skills in **German**and English, written and spoken.

**Bonus**:

- HR Tech or Employee Benefits experience
- RFP/tender experience

**Core competencies**:

- Strong communication and influencing skills
- Strategic Customer Success mindset
- Excellent organisational and comm