Junior UX/UI Designer

**Hotelplan**, part of Migros Group, is the largest Swiss travel group and a leading European Tour Operator with multiple brands and digital distribution focuses on mainly Switzerland, Germany, the UK and other European countries, as well as +80 physical offices across Switzerland. The group covers a diversity of businesses, ranging from traditional tour operating, to vacation rental, multiple specialist brands, as well as business travel and incentives. We improve the quality of life of our customers by creating and providing first class service for exceptional travel experiences. Digitalization is a key element in our corporate strategy for all brands.

**The Team**

As a Junior UX/UI Designer, you will work together with the Product Team to further develop and shape the digital customer experience. You will closely work together with a product owner, e-commerce and marketing department, as well as SEO, CRO and Content team. You are a proactive player with an entrepreneurial mind-set sharing, driving and implementing initiatives and projects together with the team to optimize the digital customer experience and transform Hotelplans website as a product.

**Your role**
- Work with our Senior UX Designer to create an analysis and conception of customer experience, user flows and information architecture within customer journey, based on customer needs and pain points
- Development of customer centric concepts, features and designs, taking into account business and commercial goals
- Stay up-to-date and perform market research / competitor analysis, sharing latest UX and usability trends and best practices with product owners and other stakeholders
- Design meaningful user experiences, user interfaces and feasible features based on user and business needs
- Development of interactive prototypes (Flowcharts, Wireframes, Mockups, Sitemaps, user journeys/flows etc.) to evaluate UX hypothesis and usability test to identify opportunities and challenges in designs
- Visualization of user interactions (user story mapping, customer journey map, UX product Canvas)
- Implementation and maintenance of a component library and design system
- Contributor and Coordination of UX discovery formats with the team (Jobs to be done, design thinking etc.)
- Own your results by creating data driven solutions, focussing on business goals and KPIs, CVR and ROI
- Ownership of different projects and working in an agile working environment

**Abilities/Qualities**
- Relevant work experience as a UX designer, ideally an in-house or agency setup and for both web and mobile product design.
- Have a critical view of the customer journey cross referencing the data to then communicate clearly to stakeholders the necessary changes
- Maintain a collaborative environment with stakeholders, thinking logically and speaking professionally
- Ability to work with best in class design software and tools to create flowcharts, wireframes, mockups, sitemaps and holistic prototypes (e.g. Figma, Miro or Adobe).
- Experience to support all stages of the design process from the initial idea to the final solution/product.
- Experience in working with marketing, product, commercial and development teams in order to create the best possible output.
- Strong communication and listening skills in order to best capture input from external and internal stakeholders.
- Experience in creating motion or animated visuals is a plus.
- Fluency in English (German a plus)

**What we offer**
- Competitive salary
- An unlimited employment contract
- Flexible working hours and locations so you can work when and where you’re most productive
- Good induction program and good opportunities for personal and professional developmen
- Motivated, international team and flat hierarchies
- 30 days of vacation for your work-life balance
- Workation: up to 30 days for remote work, recharging creativity in our own vacation homes
- Attractive travel discounts so you can live out your passion for travel
- Business bike for your everyday fitness
- Modern office directly at Potsdamer Platz in the heart of Berlin
- Chilled drinks/hot beverages incl. barista bar as well as an after-work beer on our roof terrace with unbeatable views over the city