Customer Insights

vor 2 Wochen

Hamburg, Deutschland Aareon AG Vollzeit

Aareon ist der führende Anbieter von SaaS-Lösungen für die europäische Immobilienwirtschaft. Mit unserer Software digitalisieren und vernetzen wir die Branche und unterstützen unsere Kundinnen und Kunden dabei, Prozesse zu optimieren und nachhaltiger zu handeln. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel.

Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird.

Werde Teil unseres internationalen Teams Werde Teil von #OneAareon Wir freuen uns auf DICH

Responsibilities:
- Responsible for the customer journey from the first point of contact
- Identifying trends, market changes, and emerging customer needs
- Monitoring and evaluating competitor activities and market innovations
- Understanding customers, speaking their language, and creating real added value for them
- Building and maintaining sustainable customer relationships
- Identifying pain points and developing innovative solutions to enhance the customer experience
- Developing and implementing measures to improve customer satisfaction, loyalty, and brand perception
- Creating personas and customer journey maps for targeted customer communication
- Successfully positioning our solutions with customers
- Collaborating closely with Marketing, Sales, Product Management, and Consulting to consistently implement customer-focused strategies and positively impact the customer experience
Profile:Degree in Business, Business Informatics, Marketing, Customer Experience Management, or a comparable qualification
- Experience in Customer Experience, Customer Journey Management, and/or customer retention
- In-depth knowledge of methods such as Customer Journey Mapping, persona development, and voice-of-customer analysis
- Experience in analyzing market and competitive developments and deriving strategic actions
- Strong communication and presentation skills, with a confident and professional demeanor in direct customer interactions
- Ability to deeply understand customer needs, translate them into requirements, and develop targeted solutions
- Experience working with cross-functional teams
- High service and solution orientation, along with strong conceptual and strategic thinking skills
- Knowledge of cloud-based software solutions and digital business models, ideally in a SaaS environment
- Industry knowledge in the housing and real estate sector
- Very good command of both German and English, written and spoken
Our Benefits:30 days of vacation plus additional days off on December 24th and 31st
- Future-oriented workplace in the growing IT solutions sector with a stable foundation
- Opportunities for personal development through individual training
- JobRad for work and leisure

Über uns
- Werde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.

Warum wir?
- Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von #OneAareon

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