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Head of Customer Supply Management
**Department**: EL-OCS
**Work Location**: US, Germany, Taiwan, Korea
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Your Role
As Head of Customer Supply Management, you will be instrumental in optimizing the value chain and strengthening relationships with strategic customers in the Electronics Semiconductor business. This position, as part of the central Customer Fulfillment organization, is leading global project managers dedicated to our strategic customers with the focus of fostering supply chain collaboration, delivery of strategic customer supply projects related to fab expansions and driving continuous improvements to pro-actively address supply risks throughout the global customer supply chain.
**Responsibilities**:
Oversee strategic customer projects that coordinate activities across business units and functions to fulfill customer requirements.
Build and manage relationships with stakeholders across diverse business units, functions, and regions, ensuring effective communication and collaboration.
Collaborate closely with Key Account teams, Supply Chain and Customer Fulfillment teams to deliver timely resolutions, proactively escalating critical issues as necessary.
Promote consistent supply strategies across Semiconductor businesses.
Oversee customer expansion, ramp-up, and supply risks for our strategic customers to proactively identify structural gaps and guide Customer Supply Managers in developing solutions while ensuring accountability across functions.
Serve as the escalation point for extraordinary supply risks affecting strategic customers.
Drive tool-supported data analysis to identify patterns and systemic issues to enable pro-active supply risks mitigation and monitoring of customer agreements.
Enhance the development of customer supply management capabilities to further develop a competitive advantage for our strategic customers.
Who You Are
MBA or master’s degree in business, Supply Chain, or relevant certification e.g., Supply Chain Professional.
Proven experience in managing teams in a client-facing and project-driven environment; Project Management Certification is a plus.
5+ years of experience in various Supply Chain roles, including Customer Service, Material Planning, Logistics or Commercial role within the Semiconductor industry or equivalent.
Cross-functional expertise related to Customer Fulfillment, Supply Chain Planning and Execution.
Demonstrated independence, assertiveness, and the ability to make fact-based decisions quickly and confidently.
Excellent interpersonal skills for effective interaction and teamwork across departments, locations worldwide, and with external customers.
Join us in this pivotal role to drive supply chain excellence and strengthen our customer relationships in the semiconductor industry
