Teamleitung - Customer Service (F/m/d)

Vor 3 Tagen

Stuttgart, Deutschland VWR International GmbH, part of Avantor Vollzeit

**_We set science in motion to create a better world and have done so for over 100 years._**

Through our diverse and passionate global workforce of 14,000+ professionals - we've become a trusted provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.

Thanks to our global infrastructure, our team's contributions reach many parts of the world and have a profound and positive impact on people's lives.

If you want to help us solve the world's most complex challenges and join an inclusive community that supports your career development - you belong here, with us.

**Position Overview**

We currently have an exciting opportunity for a
**Team Leader** to join us.

Do you have experience in management and interest in science? Would you like to work for industry leading business with many opportunities for growth? We would like to hear from you

**Key Tasks and Responsibilities**
- Assists with the day to day management of the team, filling in for supervisor during absence. Mentors the team, assisting in the coaching, training and development of both new and current associates.
- Makes recommendations on areas of improvement. Participates, assists and represents customer service on process improvement initiatives, such as Kaizen, OLE projects, etc. May take the lead on smaller projects or portions of significant projects.
- Proactively interacts with outside sales force, providing high-level, quality service, to enable continued sales growth.
- Provides feedback to peers and management regarding opportunities, processes, and areas of improvement. Provides feedback to management on employee performance.
- Handles escalated calls, complaints, questions and queries as necessary. Researches the most complex customer issues, determining the cause of the problem. Follows up with the customer, internal and external contacts, etc. to ensure resolution.

**Experience required**
- Ideally management-oriented studies + 3-5 years applicable experience in a customer relationship type role (manager, coordinator, project manager...)
- Customer-oriented mindset, with leadership, analytics & team-spirit skills
- English & German at professional level
- IT skills

**Further Information**
- A permanent position based at Schwabmünchen, in our newly acquired Ritter offices
- A stimulating working environment combining sciences & customer-relationship
- A dynamic environment with many career opportunities
- Attractive benefits & learning packages
- A friendly environment where human relations come first

Avantor Sciences is an Equal Opportunity Employer. The collective talents and perspectives of our associates drive the good we create in the world - and why we are focused on building a diverse, equitable and inclusive culture. Ensuring every associate is empowered to grow, succeed and shape our evolving culture.

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