Dynamics 365 Presales Technical Specialist for

**What Joining the Microsoft Team Means**:
**Microsoft** is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking - a cloud-enabled world.

At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet.

Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation? Are you ready to join a team that is at the leading edge of Innovation at Microsoft?

The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

**About our Line of Business - Microsoft Business Applications**:

- Create impact faster: Deliver more impact in less time by quickly deploying solutions, or augmenting existing ones, to enable teams to accelerate business results and increase time to value.
- Break through barriers: Take a data-first approach with unified data that leverages Microsoft AI to deliver insights & actions that help create better customer experiences.
- Adapt to anything: agility to react and respond to new business priorities, market conditions and customer opportunities with rapidly deployable solutions.
- Innovate everywhere: Solve problems with powerful solutions only possible with the Microsoft Cloud enabling interoperable solutions across multiple lines of business.

**Your Role: Technical Specialist Dynamics 365 - Customer Experience**:
See what Satya Nadella has to say about the strategic vision of Microsoft Business Applications here.

Throughout this job posting you will encounter the terms “workload” & “workload solution expertise”. These are defined as deep functional/technical experience in the areas of Customer Experience: Sales, Sales Insights, Marketing, Customer Insights.

Microsoft Business Applications is uniquely positioned as the worldwide leader in enterprise solutions differentiated by our data-first and artificial intelligence-driven platform that can leverage an unlimited number of customer data sources. The
**Technical Specialist** role is the ideal place to leverage your passion for being a member of a dynamic sales team that is bringing true digital transformation to customers.

You will be a technically intense workload expert within the Microsoft enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team.

To learn more about Microsoft’s mission, please visit: Culture | Microsoft Careers

**Who We Are Looking For**:
To excel in the Technical Specialist role you must have the following traits and abilities:
**Technically Intense Workload Expert** - Deep functional, technical and process-level knowledge and extensive demonstration experience in your workload.

**Strategic & Proactive Pursuit Team Member** - Strategic thinker with proactive engagement throughout the pursuit sales cycle; removes blockers, challenges the status quo, unblocks design/technical stalemates, brings clarity from ambiguity displaying a growth mindset.

**Technical Team Collaborator** - Collaborates with a pursuit team of technically intense workload experts including Technical Specialists with expertise other than yours, co-sell partners and Independent Software Vendors to design and demonstrate a solution that maps business value with the end-to-end business transformation needs of the customer.

**Customer-centric Solution Designer** - Employs Design Thinking principles centered on customer business outcomes.

Differentiated & Business Value/Outcome-driven Demonstrator - Expert in demonstrating solution capabilities and associated business value addressing customer business