Head of Workplace

**People, Workplace & IT**
- Full Time
- Munich, Berlin, Dublin
- Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

**Head of Workplace & People Experience**_(d/f/m)_
- This is an office-based role located in Personio’s Munich (ideally), Berlin or Dublin office._
- Bring your drive. Build our culture. Join People, Workplace, & IT at Personio to shape the future of work for our teams—and influence how HR teams across Europe think about people experience.
- As Head of Workplace & People Experience, you will set the vision and lead the global strategy for our workplace, space, and people experience across our offices. You’ll build and enable a high-performing team, partner closely with Executive Leadership Team and functional leaders, and deliver a scalable, data-led workplace model that accelerates productivity, collaboration, and belonging.

**What You’ll Do**

**_ Strategy and Leadership_**
- Set and own the global Workplace & People Experience strategy, roadmap, and operating model across EMEA sites; define the right mix of office-led and remote-friendly practices to enable high performance.
- Lead, develop, and scale a multi-site Workplace & People Experience team (real estate & workplace operations, facilities, space planning, global events/engagement, health & safety), with clear goals, career paths, and standards of excellence.
- Build the business case for investments; own annual planning, headcount plans within the function, and multiyear space and workplace technology roadmaps.

**_ Real Estate, Space, and Portfolio Management_**
- Partner with Real Estate and Finance to shape our office portfolio: market assessments, scenarios, lease negotiations support, renewals, and expansions/rightsizing.
- Own space strategy and utilization performance: implement data-led space planning, occupancy targets, seating philosophy, move/add/change processes, and workplace standards across sites.
- Oversee design and delivery of new or refurbished spaces that reflect Personio’s brand, sustainability goals, accessibility standards, and hybrid use cases.

**_ Operational Excellence and Vendor Performance_**
- Own global workplace operations end-to-end: reception, facilities, maintenance, security, cleaning, mail/parcel, food & beverage, and on-site services.
- Establish and manage vendor strategy, RFPs, SLAs, QBRs, and performance scorecards; optimize for quality, cost, and experience.
- Own the workplace technology stack (e.g., access control, visitor management, room/desk booking, with clear processes, integrations, and adoption metrics.

**_ People Experience, Community, and Culture_**
- Design and scale programs that drive belonging, connection, and engagement: rituals, on-site moments, cultural initiatives, and signature events aligned to Personio principles.
- Partner with People Ops, IT, Onboarding, and Site Leads to deliver a frictionless Day 1 to Day 90 on-site journey; measure and iterate for impact.
- Sponsor Culture Committees and ERG programming to ensure inclusive, locally resonant, and globally consistent experiences.

**_ Health, Safety, Risk, and Compliance_**
- Serve as accountable owner for workplace H&S across sites; ensure policies, training, audits, drills, and documentation meet local regulations and internal standards.
- Oversee physical security posture in partnership with corp security, including access governance, incident response, and continuity planning.

**_ Data, Insights, and Outcomes_**
- Define the KPI stack and cadence: experience NPS/CSAT, utilization, cost per seat, service-level adherence, issue MTTR, program adoption, safety metrics, and vendor QoS.
- Run a quarterly business review for Workplace & People Experience; translate insights into roadmap priorities and continuous improvement.

**_ Cross-functional Partnership and Communication_**
- Operate as a trusted partner to ELT, Site Leads, Finance, Procurement, Legal, People, and IT; align workplace initiatives to business priorities, headcount plans, and location strategy.
- Communicate clearly and proactively: site updates, changes, renovations, policy shifts, and major events; set expectations and maintain feedback loops with employees.

**What You’ll Need**
- 8-12+ years leading Workplace/Facilities/Real Estate/People Experience in multi-site, high-growth tech or enterprise environments; 4+ years people leadership with managers and vendors under management.
- Demonstrated success building and scaling a global or multi-country workplace function with measurable improvements in experience, utilization, and cost efficiency.
- Deep experience with vendor strategy, procurement, RFPs, contracts, SLAs, and opera