Aktuelle Jobs im Zusammenhang mit Customer Success Account Mgmt - Munich - Microsoft
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Customer Success Account Mgmt Lead
vor 2 Wochen
Munich, Deutschland Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Brainloop Vollzeit 60.000 € - 120.000 € pro JahrPosition Overview: The Customer Success Manager II oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM II will perform hands-on account management activities as...
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Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Brainloop Vollzeit 90.000 € - 120.000 € pro JahrPosition Overview:The Customer Success Manager II oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators.As the key contact point for the customer relationship on Diligent products. The CSM II will perform hands-on account management activities as well as...
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Customer Success Manager
vor 3 Wochen
Munich, Deutschland ClearOps VollzeitAbout ClearOpsClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material...
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Customer Success Manager
Vor 3 Tagen
Munich, Deutschland ClearOps VollzeitAbout ClearOpsClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material...
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Senior Customer Success Manager
vor 2 Wochen
Munich, Deutschland Rapid7 VollzeitThe Senior Customer Success Advisor (CSA) acts as a trusted partner to Rapid7 customers, helping them maximise the value of their cybersecurity investments. In this role, you will leverage your product expertise and domain knowledge to support customers in achieving their security goals while driving platform adoption and long-term success.About the TeamThe...
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Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland Darktrace Vollzeit 60.000 € - 120.000 € pro JahrDarktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to...
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Customer Success Team Lead
vor 1 Woche
Munich, Bayern, Deutschland caaebd41-d31c-417e-af13-310b65f40ca5 Vollzeit 60.000 € - 120.000 € pro JahrÜber UnsVoiceLine is an ambitious, VC-backed startup at the forefront of voice and AI technology. We're building anAI Assistant Platform for field sales, enabling sales organizations to sell more, make smarter decisions with powerful market analytics, and coach their teams to excellence at scale.We operate at the intersection ofvoice input, AI, and complex...
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Strategic Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland CoLab Software Vollzeit 80.000 € - 120.000 € pro JahrAbout CoLabAt CoLab, we want to help mechanical engineering teams bring life-changing products to market years sooner.CoLab is a cloud based platform for engineering design review. We make it easy for subject matter experts (SMEs) across your business to access, evaluate, and comment on 2D drawings and 3D models. Our built-in AI peer checker, AutoReview,...
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Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Abnormal Vollzeit 60.000 € - 120.000 € pro JahrAbout YouAs a CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted...
Customer Success Account Mgmt
vor 2 Wochen
As a
**Customer Success Account Manager**, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. In particular you will support the local regional government in the public sector in Germany.
- Join our team and be one who empowers people and supports companies in their Digital Transformation When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.
**Responsibilities**:
- Customer Relationship Management
- Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnership with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues. Expands and ensures customer and partner relationships beyond the current support contract owners with a focus on the leading definition of business outcomes and how to align consumption strategy to customer priorities.
- Gathers information on the business and Information Technology objectives for customer organizations in the German public sector, identifies customer needs, and creates a shared plan to supports outcomes that are specific to the customer and common to the industry using partnerships with other account team leaders. Captures and anticipates new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects. Ensures the customer is current on technology and ready to move to cloud, enabling cloud adoption and optimizing cloud solutions to manage change and continue to grow in the cloud across all solution areas.
Account Planning
- Drives conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities. Develops a program, identifies executive sponsors for a contract, and prioritizes engagements to address strategic outcomes and drive customer success. Challenges the customer, collaboration with other account team leaders, by driving the case for change to drive solution and operational health. Presents the strategic business and technical need for change. Supports account planning and advocates for change internally to help customers transform to modern digital approaches.
- Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads. Creates opportunities for support contract renewals, partners with sellers lead to upsell, and transition to Unified Support by aligning to local growth goals across solution areas. Supports the efficiency targets of their portfolio through the delivery of contracts and customer value, leverages managed intellectual property (MIP), and enhances offerings in alignment with compliance policies.
Opportunity and Pursuit Management
- Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing opportunities (e.g., add-ons, cloud consumption, renewals). Collaborates with internal teams and sellers to help identify growth opportunities through account planning and delivery execution. Proactively seeks opportunities to develop the value of support and expand offerings by communicating the customer value to an internal audience. Directly enables cloud consumption revenue through consumption planning.
Consumption and Delivery Execution
- Takes ownership for team coordination and connects identified opportunities, questions, and/or issues from customer organizations. Leads complex internal Microsoft technical/sales teams or partners to address (e.g., involving large number of teams, multi-technology), using a breadth of technical knowledge to identify a broad set of internal teams and ensure progress across solution areas. Identifies and mitigates blockers to customer success goals.
- Leads and is accountable for the direction of solution deliveries and secures resources to deliver on customer obligations. Accelerates production level consumption through delivery orchestration by driving solution and operational health for prominent, challenging, and/or complex customer organizations (e.g., global, high-revenue generation, complex transformation, strategic accounts) across the solution and support lifecycle. Is accountable for the delivery of support for resolution of critical escalated issues by leveraging Incident Managers
