Head of Customer Success

Vor 4 Tagen

Munich, Deutschland Predium Vollzeit

Your Mission

As a Head of Customer Success, you will bring our CS team and processes to the next level. You will be responsible for defining a CS playbook, shaping the Predium solution and ensuring a stellar customer experience. You will work closely with our Product and Sales teams to implement scalable solutions that meet the needs of our customers.

Your Responsibilities
- You will be responsible for the development and continuous improvement of our Customer Success processes and for scaling the CS team
- You will be driving the long-term satisfaction and retention of customers
- You will represent our customers’ concerns internally and ensure that their voice is always heard
- You will become an expert in sustainability and real estate, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonization
- You will familiarize yourself intensively with our solution and partner with internal teams including Product and Sales

Your Profile
- You have proven experience in managing customer relationships within a rapidly-growing B2B software company or from consulting
- You are very structured and appreciated for your strong communication skills as well as professionalism towards customers
- You have first experience in managing and leading a team
- You speak fluent German
- You are driven, think on your feet, and thrive in a fast-paced, challenging environment
- You are excited about solving climate change and eager to contribute on a high scale

**Bonus points**:

- You have a track record of exceeding customer retention goals in a high growth setting
- You have prior experience working with clients in the real estate industry

Why Predium?
- Be a part of our diverse and highly motivated team, and contribute to an outstanding company culture
- Flexibility to work from home or our office in the heart of Munich
- Competitive compensation and benefit packages: 30 vacation days, Wellpass membership, personal development budget, and more
- State-of-the-art equipment and digital tools for hassle-free workflows
- Bi-weekly team events and quarterly impact days
- And much more..

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