Senior Manager – Customer

What you will find with usEverything we do will lead to a lead, at least. Most likely to a transaction.We truly want to transform digital sales and marketing. This means always starting with a human-centered perspective, working your way towards the business, and then connecting the experience with state-of-the-art technology. A multifaceted job, asking for a T-shaped profile and high requirements of thinking in seamless digital journeys, business of experience and technology contexts both for B2B and B2C. In addition to challenging projects in a multinational environment, we are characterized by a high degree of entrepreneurial freedom and continuous growth. We take pride in our strong sense of community, based on mutual appreciation and support. We offer excellent promotion opportunities as well as individual career development mentoring. Our employees are seen as the heart of the company, which is why we provide above-average compensation as well as numerous additional benefits. Our tasks focus on complex commercial growth, sales transformation, and customer excellence projects:Development of future-proof commercial strategies (growth, customer success, pricing, partner, go-to-market)Design of implementable Customer & Commercial Excellence roadmaps and operating modelsCommercial prototyping: value propositions, sales plays, customer journeys, marketing conceptsConception and implementation of sales, marketing & pricing organizations and processesData-driven and customer-centric development of business models, commercial products, and digital servicesIdentification and optimization of customer experience drivers along the entire lifecycleLeadership of complex programs using traditional and agile management methodologiesCoaching, developing, and leading teams of Consultants, Product Owners, and Experience DesignersWho you areAre you an analytical thinker, with creative drive and strong communication skills? Are you curious and enjoy working as a team player or rather want to perform your individual excellence? In addition to a high degree of personal initiative and an entrepreneurial can-do mentality, you possess the following distinguishing qualities: Proven passion for Customer & Commercial Excellence, sales transformation, pricing, and customer-centric growthOutstanding University Degree (Master’s, MBA, or PhD) in business, marketing, economics, innovation, or related fields9+ years relevant experience, ideally in:Commercial, sales, or marketing consultingPricing, commercial strategy, or go-to-market rolesB2B sales and digital commerce contextsProven Track Record in highly competitive consultancies (Tier-1 / Tier-2); ability to deliver under pressure and to own full workstreamsDemonstrated leadership experience: leading teams, coaching consultants, developing capabilities, managing stakeholders up to C-levelStrategic & structured problem-solving with ability to translate insights into actionable recommendationsExperienced in crafting clear, compelling, and executive-ready stories that resonate in boardrooms and with investorsStrong commercial toolkit: segmentation, sales funnels, pricing logic, customer experience, value proposition design, change & enablementStrong collaboration with Product Owners and Experience Designers, understanding how strategy, UX, and digital product delivery interactDelivery excellence: management-ready communication, storyline thinking, executive presentationsBusiness fluent in German and EnglishWho we areWe believe in open and straight forward communication driven by a strong team spirit. Core values such as client orientation, job commitment, trust, and integrity are prerequisites. Our projects are often international and require travel. Long-term engagements in other countries are possible and based upon personal preferences.Some of our great benefits: A "Duz-Kultur", short communication channels and many great, experienced, international colleagues. Company-wide, international events that are well worth attending.Are you interested in the Germany ticket? We cover half of the costs.Kindergarten subsidy - we subsidize half of the childcare costs for kindergarten children. Company bike leasing and subsidized fitness membership (EGYM Wellpass).Individual training for your professional and personal development.A central location in Hamburg's city center with good transport connections (bus & train), as well as hub locations in all major German cities.Fresh fruit, good coffee, snacks, soft drinks & after-work beer.Contact If you have any questions in advance, please contact Marie Enkelmann - career.de@eraneos.com - +49 40 809 081-172.Our top priority is that you fit us and we fit you, regardless of origin, nationality, sexual orientation, religion, gender identity, age, handicap or other aspects of diversity.Our dedicated HR Team will be happy to provide you with further information and is looking forward to receiving your CV and / or your complete and expressive Linked in / Xing profileAre you interested in what our employees and other applicants say about Eraneos? 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