Technical Support Engineer
vor 2 Wochen
German language required. What You Will Do: Reporting to TAC Manager based in Frankfurt, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet firewalls. In this position, the Technical Support Engineer will: Conduct basic troubleshooting on the core Fortinet products, specifically Fortigate, ensuring prompt resolution of customer issues. Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems. Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions. Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas. Consult technical documentation, bulletins, and release notes to address known issues and provide effective solutions. Reproduce customer environments in lab settings, isolate and resolve problems, and propose innovative solutions. Follow up on technical cases, ensuring proper escalation, case management, and timely resolution. Manage customer communications and expectations throughout the case lifecycle, leading customer management meetings for escalations. Who We Are Looking for: We are seeking insightful, inclusive connectors to join our team. You foster collaborative partnerships by the ways in which you seek to understand others, work together, and diagnose complex organizational variables, issues, and opportunities. You have an ongoing sense of drive, informed urgency, and you are attentive to detail. You enjoy implementing holistic solutions that meet and scale with the strategic needs of the organization. 5+ years of experience in networking or security industry. In-depth knowledge of TCP/IP. Hands on experience with security devices Firewalls/IPS/Mail Security Gateways. Proficient spoken and written English and German (is a plus). Excellent troubleshooting and problem-solving skills, enabling effective issue resolution. Strong written and verbal communication skills, facilitating clear and effective customer interactions. Ability to work in multicultural team environment. Desirable: Familiar with dynamic routing protocols and its implementation (OSPF, BGP). Experience with VPNs (IPSec, SSL, L2TP, GRE). Knowledge of database maintenance and SQL. Familiar with Web application security and vulnerabilities (experience with exploits is plus) Having any of industry certificates (FCP, CCNA, CCNP, CCSP, CISSP). We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.
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Technical Support Engineer
vor 1 Woche
Frankfurt, Deutschland Fortinet VollzeitThis position requires to be in the office 4 days/week. Join Our Dynamic Team as a Technical Support Engineer! Are you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our...
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Technical Support Engineer
Vor 2 Tagen
Frankfurt am Main, Hessen, Deutschland Fortinet VollzeitDescriptionThis position requires to be in the office 4 days/week.Join Our Dynamic Team as a Technical Support EngineerAre you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our...
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Technical Support Engineer
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Fortinet VollzeitDescriptionGerman language required.Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic ETAC Senior Engineer to...
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Senior Technical Support Engineer
vor 2 Wochen
Frankfurt, Deutschland Fortinet VollzeitThis position requires to be in the office 4 days/week. Join Our Dynamic Team as a Technical Support Engineer! Are you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our...
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Senior Technical Support Engineer
vor 2 Wochen
Frankfurt, Deutschland Fortinet VollzeitGerman language required.Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic ETAC Senior Engineer to contribute...
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After-Sales Technical Support Engineer
vor 1 Woche
Frankfurt, Deutschland BYD Europe VollzeitAs the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.Job description：We are seeking an experienced and proactive Overseas Technical Support Engineer to...
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Technical Support Engineer
vor 2 Wochen
Frankfurt, Deutschland Fortinet VollzeitAbout Fortinet: Job Title: Technical Support Engineer – FortiManager/FortiAnalyzer/FortiPortal products Reports to: Technical Support Manager Location: EMEA Support Centers Job Description Summary: Fortinet is growing and we are expanding our EMEA technical support teams. We are looking for strong technical support engineers at all levels. We require...
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Technical Support Engineer
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Leaseweb VollzeitTechnical Support Engineer (m/f/d) – Datacenter | IaaS |Location: [Frankfurt/ On-site]Start: ASAPExperience Level: IntermediateWorking model: 24/7 rotating shift system. 10-day shift cycle incl. 4 days off (with shift allowances)Join the Backbone of the CloudYou don't just want to "close tickets" – You want to make infrastructure run smoother, smarter,...
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Technical Support Engineer
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Fortinet VollzeitDescriptionGerman language required.What You Will Do: Reporting to TAC Manager based in Frankfurt, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet firewalls.In this position, the Technical Support Engineer will: Conduct basic troubleshooting on the core Fortinet...
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Technical Support Engineer
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Fortinet VollzeitDescriptionAbout Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are...
