After-Sales Technical Support Engineer
vor 2 Wochen
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.Job description：We are seeking an experienced and proactive Overseas Technical Support Engineer to provide high-level technical after-sales support for our automotive products across international markets. This role plays a critical part in ensuring customer satisfaction by diagnosing product faults, delivering technical solutions, and enhancing global service standards. The ideal candidate will possess deep knowledge of vehicle systems and have strong experience in overseas technical service operations.Job Responsibilities: Provide technical after-sales support and fault diagnosis guidance for automotive products to overseas customers, including dealers and service centers. Troubleshoot and resolve technical issues encountered during product use, either remotely or through on-site support when necessary. Collaborate with internal departments such as R&D, Quality, and Manufacturing to support product improvement initiatives and ensure timely issue resolution. Prepare and maintain technical service documentation, including diagnostic guides, technical analysis reports, and troubleshooting manuals. Deliver regular technical training sessions to overseas customers, both online and on-site, to improve their diagnostic capabilities and service standards. Collect, analyze, and interpret failure data from overseas markets to identify trends and provide actionable recommendations for product and service improvement. Job Requirements: Bachelor's degree or above in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automation, or a related field. Minimum of 5 years’ experience in automotive after-sales service, technical support, or quality-related roles; experience supporting overseas markets is highly preferred. Strong understanding of vehicle systems, including mechanical structures, electrical architecture, and diagnostic tools. Fluent in English, with excellent verbal and written communication skills to interact effectively with international clients, Chinese is plus. Practical, hands-on approach with strong independent problem-solving abilities; willingness to travel internationally for short-term assignments. High level of responsibility, with strong cross-cultural communication skills and a strong customer service mindset. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
-
Technical Sales Engineer
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland KAYTUS Vollzeit 60.000 € - 120.000 € pro JahrAbout KaytusKaytus is an international company with a significant presence across Europe, including operations in Germany, the United Kingdom, France, Finland, and among others. We are dedicated to delivering cutting-edge technology to our clients worldwide. Our core business revolves around servers and related solutions. With a commitment to digital...
-
Technical Support Specialist
vor 1 Woche
Frankfurt, Deutschland Zeekr EU VollzeitWe are Zeekr, the global premium electric mobility technology brand from Geely Holding Group. Zeekr aims to create a fully integrated user ecosystem with innovation as a standard. The brand utilizes Sustainable Experience Architecture (SEA) and develops its own battery technologies, battery management systems, electric motor technologies, and electric...
-
Technical Support Specialist
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Zeekr EU Vollzeit 40.000 € - 80.000 € pro JahrThe CompanyWe are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge...
-
Technical Support Engineer
vor 2 Wochen
Frankfurt, Deutschland Fortinet VollzeitThis position requires to be in the office 4 days/week. Join Our Dynamic Team as a Technical Support Engineer! Are you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our...
-
Technical Support Engineer
Vor 5 Tagen
Frankfurt am Main, Hessen, Deutschland Fortinet Vollzeit 60.000 € - 100.000 € pro JahrDescriptionThis position requires to be in the office 4 days/week.Join Our Dynamic Team as a Technical Support EngineerAre you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our...
-
After Sales Manager
Vor 5 Tagen
Frankfurt am Main, Hessen, Deutschland Avomind Vollzeit 60.000 € - 120.000 € pro JahrCompany: They design and supply process technology and equipment for crushing and oil extraction, edible oil refining, FAME biodiesel production, oleochemical processes for fatty acids, glycerine purification, fatty alcohol and more.Position Summary:The After-Sales Manager is responsible for leading and managing the After-Sales Service function to ensure...
-
Area After Sales Manager
vor 2 Wochen
Frankfurt, Deutschland BYD Europe VollzeitAs the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are...
-
Area After Sales Manager
vor 20 Stunden
Frankfurt, Deutschland BYD Europe VollzeitAs the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are...
-
After Sales Manager
Vor 5 Tagen
Frankfurt am Main, Hessen, Deutschland Avomind Vollzeit 60.000 € - 120.000 € pro JahrCompany:They design and supply process technology and equipment for crushing and oil extraction, edible oil refining, FAME biodiesel production, oleochemical processes for fatty acids, glycerine purification, fatty alcohol and more. Position Summary:The After-Sales Manager is responsible for leading and managing the After-Sales Service function to ensure...
-
Technical Support Engineer
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland KSTAR New Energy Vollzeit 40.000 € - 60.000 € pro JahrCompany Information:Kstar, a leading global new energy solution provider, boasts a well-established presence in key solar markets worldwide. Our expertise spans the spectrum, delivering cutting-edge PV inverters and energy storage systems featuring CATL battery solutions. Our offerings cater to residential, commercial & industrial, and large-scale utility...
