[German Speaking] Client Success Advisor

Overview:Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.Due to our focus on continuous global growth, we are now looking to further expand our amazing Sales Team.This position is critical for driving Cvent’s business development efforts and to support Cvent’s goal to become the favourite event management software solution by providing organisers and attendees with simple, yet powerful, event technology. In This Role, You Will: Understand and align with customer’s goals to help them achieve their desired outcomesDrive platform adoption and offer industry best practices to help clients effectively meet said business goalsHost personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunityUnderstand client’s risks and presenting on recommendations and solutionsCollaborate with the sales team to introduce new features and opportunities to clientsGather client requirements for future releases of the productGuide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setupOpportunities to meet with clients onsite; up to 20% travel required Here's What You Need:Bachelor's degree or equivalent experience. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.Strong business acumen, ethics and high integrityComfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration toolsExcel at developing relationships over the phone and in person.Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environmentExcellent communication skills (verbal and written)In addition to English, language skills in German is needed for this roleWe do not offer sponsorship for this vacancyPhysical DemandsUnderstand and align with customer’s goals to help them achieve their desired outcomesDrive platform adoption and offer industry best practices to help clients effectively meet said business goalsHost personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunityUnderstand client’s risks and presenting on recommendations and solutionsCollaborate with the sales team to introduce new features and opportunities to clientsGather client requirements for future releases of the productGuide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setupOpportunities to meet with clients onsite; up to 20% travel requiredBachelor's degree or equivalent experience. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.Strong business acumen, ethics and high integrityComfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration toolsExcel at developing relationships over the phone and in person.Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environmentExcellent communication skills (verbal and written)In addition to English, language skills in German is needed for this roleWe do not offer sponsorship for this vacancyPhysical Demands