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ITIL Process Specialist
vor 1 Woche
RWE Supply & Trading GmbH
To start as soon as possible, full time, permanent
Your future plans
Join our team and experience the benefits of a robust IT department combined with a crucial element: openness and genuine teamwork. We embrace the future and leverage the strengths of each team member, valuing their work and opinions. Active idea management and direct exchange are integral to our approach, fostering an atmosphere of respect, appreciation, and mutual trust within our international team. Our commitment extends to efficient IT problem management, ensuring seamless operations and a proactive response to challenges.
Within a team of experts, you will take on the process role of a Problem Manager and, if necessary, support other ITIL processes in an international environment.
As an IT Problem Manager, you will assess / analyze problems, moderate meetings and coordinate problem analyses with relevant departments and proactively support related communications (internal / external)You play a key role in the conception, establishment and automation of process chains around ITSM Processes and improvement of interfaces to IT Problem Management (e.g. major incident management, change management)Definition of measures for the preventive reduction of possible causes of malfunctions, and among other things, the use of new technologies such as AI and automated cause recognitionDefinition of standards to improve the availability and resilience of IT services with the aim of preventing the recurrence and/or minimizing severity of service issues and thus improving the customer experience and user satisfactionBy continuously monitoring process performance, creating KPI reports and analyzing the ITSM platform (ServiceNow), you identify weaknesses and the potential for improvement at an early stage
Your powerful skills
Advantageous, but not a must
Ideally experience with ServiceNow®️Benefits you can rely on
Working in a great team with good team atmospherePlaying an important role in IT Infrastructure operations as IT Problem Manager Ability to actively challenge and change working patterns in favour of IT Infrastrucuture