ITIL Process Specialist
vor 12 Stunden
RWE Supply & Trading GmbH
Start zum nächstmöglichen Zeitpunkt, Vollzeit, unbefristet
Deine Zukunftspläne
Werde Teil unseres internationalen Teams und erlebe die Vorteile einer leistungsfähigen IT-Abteilung in Verbindung mit entscheidenden Elementen: Offenheit und echte Teamarbeit. Offen für die Zukunft, nutzen wir die Stärken jedes einzelnen Teammitglieds, indem wir ihre Arbeit und Meinungen wertschätzen. Aktives Ideenmanagement und ein direkter Austausch sind essenziele Bestandteile unserer Zusammenarbeit, welche eine Atmosphäre des Respekts, der Wertschätzung und des gegenseitigen Vertrauens fördert. Unser gemeinsames Ziel ist ein effizientes IT-Problemmanagement, das einen reibungslosen Ablauf und proaktive Reaktionen auf Herausforderungen sicherstellt. Begleite uns bei diesem Prozess und sei ein Teil bei der Umsetzung unseres Ziels
Deine Macherqualitäten
Du verfügst über eine einschlägige IT-Ausbildung mit mehrjähriger Erfahrung oder ein abgeschlossenes Studium der (Wirtschafts-)InformatikGutes Expertenwissen zu ITIL-Prozessen und IT-Infrastrukturen und idealerweise auch zu IT Problem ManagementDu verfügst über praktische Kenntnisse von ITSM-ToolsDu kannst komplexe Sachverhalte verstehen und analysieren und bist in der Lage, diese zielgruppengerecht zu kommunizieren Analytisches Denken, ergebnisorientiertes Arbeiten mit hoher Eigenmotivation, Engagement und Durchsetzungsvermögen gehören zu Deinem MindsetDu arbeitest service- und kundenorientiert, hast Freude an der Kommunikation mit Stakeholdern und kannst Dich auf deren Bedürfnisse einstellenSehr gute Kommunikations- und Präsentationsfähigkeiten in Wort und Schrift in Deutsch und Englisch aufgrund unserer globalen AusrichtungPlus, kein Muss
Idealerweise Erfahrung mit ServiceNow®️Deine Sicherheiten & Co.
Arbeite in einem großartigen Team mit einen positivem ArbeitsklimaSpiele eine bedeutende Rolle in IT Enterprise Management als IT Problem ManagerDie Möglichkeit, bestehende Arbeitsweisen in Bezug auf IT-Infrastrukturen aktiv zu hinterfragen und zu verändern-
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