Relocation Consultant

General position summary: Primary responsibility includes the effective counsel on all tasks and activities necessary to affect a successful relocation for transferring employees of Lexicon’s corporate clients. The Consultant may also be asked to provide some support for the day-to-day corporate client contact for resolution of problems or to communicate pertinent informationEssential Duties & Responsibilities:Manages a caseload of transferring employees and serves as the single point of contactExhibits thorough understanding and utilizes relocation experience in counseling the Client’s corporate relocation policy including expense administration, numerous relocation service offerings and benefits management consulting if appropriateDiaries and follows-up on all outstanding relocation related services and documents with appropriate internal and external partiesSupports data integrity goals by entering key relocation related information relating to transferee, service provider network, Client, etc., into systemMay act as liaison to Client for exception approvalDemonstrates a willingness to improve job-related skills, responding to direction and constructive feedback in a positive and professional mannerShows flexibility and creativity in completing work assignmentsAttends and actively participates in all team and/or other meetings and training sessions as deemed appropriateDevelops and maintains a positive and professional working relationship with all members of the team, customers, Clients and service partnersAccepts additional job assignments and participates in project work as requestedAdheres to all company policies and procedures as outlined in the employee manual and Lexicon’s Policy and Procedures manualJob Skills Required:Excellent verbal and written communication skills for counseling employees at all stated levels or move typesHighly customer service orientedAbility to prioritize and re-prioritize as situations and needs change throughout the workdayAbility to multitask and organize workflow to meet deadlines and prioritize workKnowledge of Microsoft Office suiteTeamwork and interpersonal skills requiredSupervisory Responsibilities:This job has no supervisory responsibilities.Other Duties & Responsibilities:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Education & Experience:Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training in relocation industry or closely related customer service industry (real estate, mortgage, property management, etc.; or equivalent combination of education and experience.TRAVEL:No travel required.Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports.Ability to speak effectively before groups of customers or employees of organization.Excellent written and verbal communication skills.Mathematical Skills:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Operations:To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.Planning/Organization:Ability to prioritize and re-prioritize as situations and needs change throughout the workdayAbility to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize workCertificates/Licenses/Registrations:CRP or GMS designation preferred.Working Conditions:Cubicle working environmentNoise level in the work environment is usually moderatePhysical/Environmental Demands:Activity:Stand - Under 1/3 TimeWalk - Under 1/3 TimeSit – Over 2/3 TimeUse hands to finger, handle, or feel - Over 2/3 TimeReach with hands and arms – 1/3 to 2/3 TimeClimb or balance – NoneStoop, kneel, crouch or crawl – Under 1/3 TimeTalk or hear – over 1/3 to 2/3 timeTaste or smell – NoneOther - NonePhysical Activity Level:The employee must occasionally lift and/or move up to 10 pounds.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.The employee is occasionally required to reach with hands and arms.Manual Dexterity:Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.Special Vision Requirements:Specific vision abilities required by this job include close vision and ability toAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, disability, or status as a protected veteran.