Senior IT Services Manager

Your Responsibilities Vendor & Outsourcing ManagementMonitor and manage ICT service providers and outsourcing arrangements (including secondary assets).Maintain and update the contract, SLA, and KPI catalogues; track performance and drive service improvement actions.Conduct vendor risk assessments in line with MaRisk and DORA requirements.Ensure ICT vendors hold and maintain valid certifications (ISO, SOC 2, or equivalent).Support and coordinate the sub-outsourcing notification process for intra-group and other third party services.Risk, Compliance & Audit ReadinessImplement second and third line of defence finding remediations related to risk analysis, business continuity, and governance maturity.Consolidate performance, incident, and compliance reports; escalate issues and coordinate remediation.Maintain accurate and complete documentation to ensure ongoing audit readiness.Collaborate with CoreTech, InfoSec, and business owners on vulnerability management and control follow-ups.Business Continuity & IT Service ContinuityDevelop and maintain business continuity by ensuring IT service continuity (restart and recovery plans, testing schedules, exit strategies).Align with application owners and ICT providers on BCM deliverables and compliance requirements.Support the practical implementation of ITSCM processes to ensure resilience and compliance. Your Profile 3+ years of experience in IT Governance, IT Management, or Vendor Management within the financial services industry.Strong understanding of banking and ICT regulatory frameworks (EBA Guidelines, DORA, MaRisk), particularly around outsourcing, risk, and information security.Solid grasp of IT fundamentals , able to challenge vendors, analyze risks, and translate technical or regulatory inputs into practical governance measures.Experience supporting or conducting audits, assessing process maturity, and implementing improvement actions.Structured, analytical, and hands-on mindset; able to create order and clarity where frameworks are still maturing.Excellent communication skills in English, with the ability to bridge between business, IT, and compliance stakeholders.Self-starter, comfortable working independently in a fast-moving and evolving environment. Join our mission, join our team - and grow with us As part of the strong Raisin family, Raisin Bank combines the best of both worlds: The experience and security of a bank with the flexibility and innovation of a Start-up. Our employees are just as diverse as our partners. If you are looking for a dynamic environment in which you can play to your strengths and develop further, then you have come to the right place In our agile FinTech environment, you have the opportunity to work in an international team and gain new experience. We provide:Employee Development Budget of €2,000 and four full training days per year.Access to Babbel for continuous language learning.Flexible working hours, home office and 30 vacation days plus Christmas Eve and New Year's Eve off.A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.You are moving from another country or city to join us? We may support your relocation.