Department Manager
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Hannover, DE
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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the worlds most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions:
Sales & customer service
Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor Living the Sephora Attitude (Welcoming, Knowing, Closing) Selling products through in-depth product knowledge and establishing customer relationships at eye level Passing on knowledge about products, trends and beauty newsTeam Leadership
Leading, coaching, and developing the team to deliver outstanding customer experience Induction of new employees and organization of training courses Floor management to ensure smooth daily operations and commercial excellence Acting as a role model in the Sephora Attitude and passing on the Sephora DNA Delegating tasks and ensuring their successful execution Communicating targets clearly and motivating the team to achieve themOperations
Carrying out inventories to ensure optimum availability of goods Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managing returns, and managingtesters. Responsibility for the proper opening and closing of the store, including cash register closing Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc. Collaborating on Visual Merchandising, brand updates, and in-store animations Supporting Click & Collect processes if available Responsibility to run the department according to Sephora Audit rules Expense monitoring and management for departmentCommercial Performance
Responsibility for achieving monthly and annual sales targets including year-on-year sales growthAdditional tasks
Additional tasks related to the daily businessKPIs
Customer satisfaction & feedbackStaff productivity & engagementStock availability & replenishment efficiencyCompliance with operational routinesTurnover vs. targetsDevelopment of the categoryControl of retail key figures such as MS, IPT, AVB, CR, number of servicesInventory on scheduleDo not hesitate to
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