Senior Manager, Quality Germany

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .Job DescriptionKey Responsibilities May Include:Lead, coach, and manage the performance of quality teams, aligning individual and team objectives with business goals to maximize capability and contributions.Implement quality values and guidelines across the operations organization, fostering a culture of quality excellence in every aspect of the business.Manage and resolve customer complaints with a focus on delivering sustainable solutions, driving a continuous emphasis on Customer Excellence.Translate the Voice of the Customer (CTQ – Critical to Quality) into actionable insights and initiatives to improve product quality and performance.Develop and maintain systems to ensure high levels of compliance and quality control across Service Centers and Pallet Manufacturers, following established procedures.Identify and implement process improvements related to inspection, repair, handling, and storage activities within Service Centers, ensuring consistent product quality.Drive continuous improvement initiatives, focusing on reducing quality issues and enhancing customer satisfaction across the region.Partner with cross-functional teams to align quality objectives with broader business goals, ensuring seamless execution of the quality strategy.The Quality Senior Manager is responsible for the execution of the Quality Strategy within the region to enhance the customer experience. Supporting the Customer Service and Sales teams, she/he is responsible for resolving tactical quality issues and delivering sustainable solutions in collaboration with Plant Operations, Central Planning and Logistics.The Senior Manager is accountable to actively identify areas of product and process improvement with the aim of upgrading general operations and increasing customer and employee satisfaction.Remote TypeFully RemoteSkills to succeed in the roleAdaptability, Cross-Functional Work, Data-Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mentorship, Motivating Teams, Prioritization, Stakeholder Engagement, Strategic Thinking, Talent DevelopmentWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.