Customer Care Specialist

Employment Status:PermanentTime Type:À temps pleinBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.Job Summary:For our Sales Team we are looking for aCustomer Care Specialist - Industrial  These are your tasks: Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) areaIndependent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of orderRecording and maintaining accurate and complete customer master data in the CRM systemAssist in achieving company goals and increasing revenuesProactively market CSA's portfolio of services to existing customers in collaboration with the marketing teamOccasional client/trade show visits and involvement in client eventsWe expect:Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable2-5 years of relevant work experience desirableKnowledge of Salesforce and Workday is an advantageKnowledge of the testing and certification industry is an advantageVery good customer service skills, high service orientation and communication skillsDetail orientation and ability to handle multiple tasks/projects simultaneouslyIndependent and result-oriented way of workingWhat we offer:An interesting and varied job in the sales area to support the continuous growth of CSA GroupFunction as internal sales and customer contact for all commercial-related topicsFitness & Health Program for a relaxed balance to the daily work routineCompany pension planPermanent contractGenerous company benefit packageFlexible working within core working hoursWellness ReimbursementAccess to Health & Wellbeing Resources