Student Hub Advisor

Your Responsibilities The opportunity:The Student Hub Advisor supports students during their Bachelor’s or Master's degree studies by providing them with needed advice and support to successfully complete their degree program. The UE Student Hub Centre is the heart of operational services and the main contact point for students' questions concerning study-related topics or support needs: i.e. how do I apply for Bafög, how does health insurance work with health insurance, who should I talk to about -semester abroad -finding an internship - retake exams? where can I find an internship? I failed an exam, when can I retake it, how do I apply for a semester break? and much more. If you are a person who likes to help students learn skills and tools that will help them succeed in their career goals, this is the job for you.Key Activities & Responsibilities:Provide excellent and effective service to students in a timely mannerRespond to a wide variety of enquiries via different systems and in personOrganize student events & support student clubs to increase student engagement & sense of belongingOutreach to students who have been identified by faculty or staff as being at risk of dropping out of UE and offer appropriate and relevant support to address their need(s). They will refer students to the relevant support based on their needsHelp identify the students’ issues or needs and refer them to the appropriate support serviceKeep up-to-date information about support services on campus to be able to refer students to these supports as neededOversee & support peer mentor program, including helping to train student mentorsShare suggestions for improvements to the campus/learning environment with the responsible departmentOther related dutiesYour profileExcellent organizational skillsStrong conflict resolution skillsExcellent written and spoken languages skills in German and EnglishAbility to work in a fast-paced environmentAbility to work effectively in a multicultural environmentExcellent service skillsDemonstrated organizational experience in running events, such as welcome days or new student orientationDemonstrated skills in the initiative in problem-solving and taking proactive action in addressing student problems1-3 Years of Experience in the student services field or comparative field; Completion of a commercial apprenticeship; Demonstrated practical experience in service: ie hotel industry, customer-oriented administration and/or higher educationWhy us?What we offer:Opportunity to work with a great team in a dynamic and international environment30 days of vacation /5 working days per weekAfter successfully passing the probationary period, we offer subsidies for employees’ well-being through our health budget with preventive and aftercare servicesVarious online language courses and opportunities to participate in online collaboration coursesNumerous campus events from the fields of art, culture, business and scienceOpportunity to develop and implement new ideas and conceptAbout usThe University of Europe for Applied Sciences (UE) is a vibrant and dynamic institution that is dedicated to providing top-quality education to students from all around the world. Our programmes are delivered in English and/or German language, and with more than 100 nationalities represented on campus, we are proud to have one of the most diverse student bodies in Europe. Our campus locations in Berlin, Potsdam, Hamburg, Iserlohn, and Dubai (UAE) provide a truly international experience for our students and staff alike.At UE, we are more than just a university – we are a family and we believe our employees are our most valuable asset, and we are committed to creating a supportive and inclusive work environment where everyone can thrive. As part of the Global University Systems (GUS) network, we offer a wide range of professional development opportunities, including bachelor's and master's degree programs, language courses, and executive education. With approximately 87,000 students across 57 locations worldwide, GUS provides an unparalleled international network for learning and collaboration.If you are passionate about education and want to join a dynamic and innovative institution that values diversity, quality teaching, and its people, then we invite you to join our UE family today. www.ue-germany.com