People Service Hub Advisor
vor 1 Woche
Global Teams Germany
Berlin, Germany
Media Production / People Operations / General Business
Full-time
**Job Description**:
**Qualifications**:
Additional Information
Company Description
People Operations
The one-stop-shop for every Adevintan where all People-related questions are answered through the right channel, with the right expertise and at the right time, providing a meaningful employee experience and enabling every Adevintan to focus on what matters for them and the business. People Operations is an engaging place to work, where all People Operations professionals do what they love and are loved for what they do, where everybody can learn and grow while delivering value-added services in a personal way and steering towards measurable impact.
People Operations is made up out of the People Services Hub and People Advisory. The People Services Hub functions as the first line of contact for employees and line managers. The Hub will manage employee service requests, support administrative and transactional activity and support Business Partners and CoE initiatives. People Consultants within People Advisory will support any complex local employee relations issues or provide specialised local knowledge input as required. People Advisory will also consist of specialised teams that will own Functional HR Systems management, oversight of Employee Relations cases and strategic Reporting & Analytics activity
The Role
The PSH Advisors are generalists, responsible for all 1st line queries, transactions and standardised reporting requests that come into the People Services Hub. The Advisors are organised by market (e.g location of the employee submitting a request) or Function (Recruitment and Onboarding). In principle they respond to queries in English, but if local language is required (e.g. for processing of local forms), the People Services Hub is able to provide support in key languages (e.g. Spanish, French, German). If a specific language is not available in the People Services Hub, the People Consultants in the local market will support the PSH Advisor to respond to the query/request.
The People Services Hub (PSH) Advisor sits within the People Services Hub, the PSH manages all employee service requests, supports with administrative and transactional activity and supports the Business Partners and Center of Excellence initiatives.
- Spain, France, Italy, Mexico, Benelux, Germany, APAC, Americas, South Africa, Recruitment and Onboarding
Key Responsibilities
Handles first line queries from employees, managers and third party partners and agencies
Forwards queries to the right person of contact within or outside of HR (for non-HR queries such as payroll-related)
Sets-up access for contingent workers where MSS isn’t available
Is responsible for Workday administrative tasks
Generates dashboards for standardised reporting
Generates cases for customised report requests
Creates cases to update content on knowledge repositories
Publishes new content on knowledge dashboards and other knowledge repositories
Supports the Centers of Excellence and People Business partners’ operational activities such as updating and maintaining data, organisation-wide communications and administrational activities
Responsible for an overall great employee experience
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