Working Student Workforce Management

vor 2 Wochen


Berlin, Deutschland Scalable GmbH Vollzeit

Job DescriptionYou monitor service levels, queues, intraday performance, and agent availability in real time.You support short- and long-term scheduling, shift maintenance, and daily staffing adjustments.You assist in volume forecasting, capacity planning, and data modeling.You create clear and actionable reports for operational teams and management.You deep-dive into data to identify patterns, inefficiencies, or opportunities for improvement.You collaborate cross-functionally with Customer Service and Product.QualificationsYou are passionate about digital products and interested in Financial Markets You have an excellent academic background (e.g. Data Science, Business Analytics, Economics, Engineering, Physics, Mathematics, Business Administration or similar)You are (and will be for 1+ year) enrolled for Bachelor's or Master's in a relevant field of study in GermanyInitial relevant experience in a fast-paced environment is a plus (e.g. high growth startup, leading management consulting firm or investment bank)You work proactively and independentlyExcellent English communication skills Availability ca. 16-20h / weekIn a hybrid team setup with flexible working hours, you are willing to spend one day per week on site in our Berlin officeAdditional InformationBe part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customersThe ability to work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clientsEnjoy an office in the heart of Munich, located in a lively neighborhood and close to the English garden All internships are worth the same with us: we also remunerate mandatory internships Learn and grow by joining our in-house knowledge sharing sessionsWork productively with the latest hardware and toolsFree subscription to the PRIME+ Broker



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