Senior Technical Account Manager

As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE’s platform roadmap. This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms. What you will do: Own and manage 5-10 enterprise customer relationships from a technical perspective. Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions. Translate complex customer requirements into actionable feature requests and influence internal product roadmaps. Map customer business needs to existing product features and proactively drive adoption. Coordinate technical escalations in collaboration with solution engineering, support, and product teams. Lead technical QBRs, integration reviews, and roadmap alignment workshops. Monitor platform health, usage, and KPIs for your accounts and recommend improvements. Partner closely with Key Account Managers, Product Management, Engineering, and Sales Who you are: 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting. Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant). Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations. Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless). Strong ability to read and understand architecture diagrams, API documentation, and technical specifications. Hands-on understanding of integrations via REST, GraphQL, and webhooks. Experience with monitoring tools, incident processes, and SLAs. Nice to have Experience in ecommerce platform migrations or replatforming projects. Background in pre-sales engineering or post-sales consulting. Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus. Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance. Fluency in German is a strong plus. Additional information: **Working model: Due to the upcoming tasks and responsibilities for this position, it is required to work onsite at our headquarters in Hamburg on a weekly basis. Therefore we’ve implemented a hybrid working model that allows us to work remotely on Mondays and Fridays and to work onsite from Tuesday to Thursday. Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Laracast account for free Company parties Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Professional training Dog-friendly office Remote AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture. We are looking forward to receiving your application – preferably via our online application portal Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)